Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Leading provider of a cloud-based electronic medical records system
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2012
Employees
201-500
Categories
- Cloud Infrastructure
- Health Care
- Health Diagnostics
- Medical
- Information Technology & Services
Specialties
- emr
- ehr
- substance abuse
- addiction treatment
- electronic medical records
- electronic health records
- saas
- and software as a service
- software as a service
- and eating disorders
About the Role
The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.
Hiring Manager Title
Chief Customer Officer
Functions
- General Management
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in El Paso, TX vacancy
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology...SuggestedRemote work
Confidential
El Paso, TX3 days ago - ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...Vice President of Customer Success About the Company A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industry Computer Software Type Privately Held About the Role The Company is in search of a Vice President...Suggested
- ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses... ...various business functions. The successful candidate will be a strategic thinker... ...of the business models and customer profiles associated with the specified...SuggestedCasual work
Confidential
El Paso, TX1 day ago - ...Vice President of Real Estate About the Company Innovative provider of technology-driven educational programs Industry... ...strategies that align with the company's growth objectives. The successful candidate will be responsible for strategic real estate planning...Suggested
Confidential
El Paso, TX5 days ago - ...Vice President, Treasury About the Company Industry-leading mortgage lender Industry Financial Services Type... ...modernization and transformation of the treasury function. The successful candidate will be a strategic finance leader with a strong background...
Confidential
El Paso, TX3 days ago - ...Vice President of Product Development and Production About the Company Accomplished... ...brand with its product offerings. The successful candidate will be tasked with shaping the... ...ensuring that the product portfolio meets customer needs, business goals, and drives...
Confidential
El Paso, TX1 day ago - ...Vice President of Clinical Operations About the Company Clinical-stage biotechnology company developing differentiated therapies... ...leading and managing clinical activities on a global scale. The successful candidate will be responsible for partnering with executive...
Confidential
El Paso, TX2 days ago - ...Vice President, Internal Audit About the Company Nationally acclaimed healthcare organization Industry Hospital & Health... ...enterprise-wide audit, risk, and control strategy. The successful candidate will be a strategic advisor to executive leadership...
Confidential
El Paso, TX5 days ago - ...Vice President of Brand Partnerships About the Company Innovative company changing how television advertising is planned, optimized... ..., data/analytics, and advertising research industries. The successful candidate will be responsible for driving sales efforts to new...Remote work
Confidential
El Paso, TX3 days ago - ...Vice President, Pharmacovigilance and Safety About the Company Forward-thinking pharmaceutical company Industry Pharmaceuticals... ...global safety strategy for its small molecule pipeline. The successful candidate will be responsible for ensuring the highest...
Confidential
El Paso, TX1 day ago - ...Vice President of Product About the Company Redefining the post-purchase experience for global eCommerce... ...purchase commerce space, with a focus on redefining the customer experience after the buy button. The successful candidate will be responsible for owning the...
Confidential
El Paso, TX5 days ago - ...Vice President, Communications About the Company Globally acclaimed designer & manager of incentive competitions Industry... ...in its mission to solve humanity's greatest challenges. The successful candidate will be a senior, strategic leader with a proven track...
Confidential
El Paso, TX5 days ago - ...Regional Vice President of Sales About the Company Globally recognized provider of community... ...across the Central Region. The successful candidate will be responsible for developing... ...market presence, and growing the customer base. This role requires close partnership...
Confidential
El Paso, TX2 days ago - ...Vice President of Strategic Communications About the Company Esteemed educational philanthropic organization Industry... ...constructive dialogue within the higher education sector. The successful candidate will be responsible for leading the development and...
Confidential
El Paso, TX5 days ago - ...Vice President of Clinical Development About the Company U.S.-based pharmaceutical organization backed by a global parent, shifting... ...for a focused pipeline of early- to mid-stage programs. The successful candidate will be responsible for aligning scientific,...Shift work
Confidential
El Paso, TX3 days ago - ...Vice President, Asset Management About the Company Mission-driven organization providing... ...marginalized communities. The successful candidate will be a senior steward of the... ...have excellent communication skills, a customer service orientation, and a commitment to...
Confidential
El Paso, TX1 day ago - ...Vice President of Product, AI Learning and Enablement About the Company Globally renowned provider of enterprise IT & business skills... ...seeking a VP of Product for AI Learning and Enablement. The successful candidate will be responsible for defining and leading the...
Confidential
El Paso, TX1 day ago - ...Vice President of Finance About the Company Rapidly growing healthcare services organization Industry Hospital & Health... ...pivotal role as a strategic and operational finance leader. The successful candidate will be responsible for leading corporate...
Confidential
El Paso, TX3 days ago - ...Vice President of Operations, Quick Service Restaurant Franchise About the Company Globally acclaimed fast-casual restaurant chain... ...in directing and leading all hands-on operational needs. The successful candidate will be responsible for meeting or exceeding sales...Casual workWork at office
Confidential
El Paso, TX4 days ago - ...Vice President of Experience About the Company Innovative digital consulting firm specializing in user experience & product design... ...aspects of experience design and product management. The successful candidate will be responsible for team leadership and development...
Confidential
El Paso, TX5 days ago - ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services... ...role in the organization's growth and integration strategy. The successful candidate will be responsible for the overall performance of...
Confidential
El Paso, TX1 day ago - ...Vice President, Clinical Safety & Pharmacovigilance About the Company A biotechnology company dedicated to accelerating patient... ...high-quality, compliant, and efficient safety function. The successful candidate will be responsible for ensuring that global pharmacovigilance...
Confidential
El Paso, TX4 days ago - ...Vice President of Project Development About the Company Innovative provider of low-carbon infrastructure & clean power solutions... ...advancing projects from concept to Final Investment Decision. The successful candidate will be responsible for developing and executing...
Confidential
El Paso, TX2 days ago - ...Vice President, Account Management About the Company Innovative SaaS company providing... ...for sap personalization and customer experience Business Classifications... ...enterprise account management organization. The successful candidate will be responsible for...Work at office
Confidential
El Paso, TX3 days ago - ...Vice President of Accounting & Financial Reporting About the Company A growing infrastructure-focused organization with complex... ...of Accounting and Financial Reporting to join their team. The successful candidate will be responsible for a wide range of financial activities...
Confidential
El Paso, TX3 days ago - ...Vice President of Private Childcare About the Company Top early childhood education company Industry E-Learning Type... ...early childhood education and childcare services. The successful candidate will be responsible for developing and implementing...
Confidential
El Paso, TX1 day ago - ...Vice President, Strategy and Sales Enablement About the Company Prominent provider of... ...enablement, and go-to-market effectiveness. The successful candidate will be a key partner in this... ...sales process, market dynamics, and customer needs is essential. The ideal candidate...
Confidential
El Paso, TX5 days ago - ...Vice President, Creative About the Company Acclaimed apparel brand Industry... ...marketing objectives, and business goals. The successful candidate will be responsible for... ...catalog strategy and production, and using customer insights, market trends, and performance...
Confidential
El Paso, TX1 day ago - ...Vice President, Healthcare Services About the Company Private equity firm focused on majority control buyouts in healthcare services... ..., home health & hospice, and post-acute care. The successful candidate will be responsible for leading and executing the firm...Remote work
Confidential
El Paso, TX3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- senior vice president communications El Paso, TX
- vice president strategic account El Paso, TX
- vice president development El Paso, TX
- vice president information technology El Paso, TX
- vice president clinical operations El Paso, TX
- vice president real estate development El Paso, TX
- vice president El Paso, TX
- vp transformation El Paso, TX
- vp compliance El Paso, TX
- vice president of global sales El Paso, TX