E-commerce Driver

Additional Considerations Night & Weekend Shifts Required. At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title E-commerce Driver Department Aisles Online FLSA Status Non-Exempt Core Responsibilities Provide prompt, efficient and friendly customer service, exhibiting caring, concern and patience in all customer interactions. Smiles and greets customers in a friendly manner, learning and addressing them by name whenever possible. Assist customers by escorting them to products, securing out‑of‑reach items, loading/unloading heavy items, noting and passing along customer suggestions or requests. Answer the telephone promptly, providing friendly, helpful service to callers. Upon gathering orders, place them in storage at proper temperature and promptly retrieve them prior to customer arrival. Maintain proper temperature throughout the process and place orders in holding area for pick‑up. Lift, carry, and load groceries into customer vehicles or homes, delivering products safely, timely and efficiently. Follow all traffic laws and validate customer age for alcohol orders. Collect payment, make change when necessary, and return payments and beginning cash to store. Adhere to company policies and individual store guidelines, reporting to work as scheduled and on time. Secondary Duties Select, scan, and bag items from all temperature zones. Render customer orders through POS and charge the customer’s credit card. Facilitate the maintenance and upkeep of delivery vehicles. Perform other job-related duties and special projects as required. Knowledge, Skills, Abilities & Worker Characteristics Commitment to the Hy‑Vee Mission and willingness to promote company values. Good verbal and written communication skills. Strong interpersonal skills; ability to interact professionally with people. Ability to identify problems, develop, and execute solutions. Ability to substitute products for customers upon request and unavailability. Well organized, able to multi‑task, and work in a fast‑paced environment. Ability to work independently and complete daily workload with limited supervision. Education & Experience High school diploma or equivalent preferred. Physical Requirements Visual requirements: ability to see detail at near range with or without correction. Must perform medium work, occasionally lifting or carrying objects of no more than 50 pounds, frequent standing, walking, and lifting/carrying objects of no more than 25 pounds. Must perform stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions. Must enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destinations. Working Conditions Continual exposure to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. Significant work pace and pressure to deliver products timely. Equipment Used Pallet jack Box cutter Cash registers Trash compactor Fork lift Calculator Telephone, intercom Cardboard compactor Copier, fax (within wage and hour guidelines) Delivery vehicle Routing software Age verification software Special Requirements Must possess a valid driver’s license, with no DOT restrictions, and be 21 years or older. Financial Responsibility Responsible for payments received for delivery of products when applicable. Contacts Daily contact with store personnel, customers, and the general public. Employment is contingent upon the successful completion of a pre‑employment drug screen. #J-18808-Ljbffr Hy-Vee Inc