Healthcare Regional Operations Manager - Novella Infusion - VT, ME, and NH

About the Company
Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base. We help our partners treat their patients in a comfortable, convenient, and affordable setting. The Novella ambulatory specialty infusion centers allow for the business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 35 clinics in the New England region

About the Role
As a Regional Operations Manager, you will significantly impact our Operations team and the larger organization. We seek a talented individual passionate about leadership and operational excellence with a proven track record of success. In this role, you will lead, direct, and manage 10-12 ambulatory infusion centers within an assigned region. This role ensures that each site exceeds clinical, customer service, financial, and regulatory standards. Reporting to the Senior Regional Operations Director, the Regional Operations Manager plays a critical role in operational leadership, compliance, patient satisfaction, and staff development. If you're ready to take on a challenging role that offers autonomy and the chance to make a meaningful contribution, we want to hear from you!  

Region: VT: South Burlington -  ME: Rockport, Lewiston, Portland -  NH: Bedford, Concord, Lebanon, Portsmouth, Rochester, Derry, Merrimack

Pay: $100,000-$110,000 based on direct experience and up to 10% annual bonus.

Essential Duties and Responsibilities

• Operational Management:
  • Oversee the day-to-day operations of a portfolio of 10-15 ambulatory infusion centers including clinical, operational and financial aspects.
  • Ensure efficient and effective management of all clinical programs by implementing and adhering to policies, procedures, and protocols.
• Leadership and Team Development:
  • Responsible for hiring, onboarding, retaining, and managing the performance of employees.
  • Manage a team of 25+ clinical and administrative site level staff (Nurse Practitioners, Nurses, Medical Assistants, Administrative Assistants).
  • Develop and maintain a strong, effective team committed to service excellence and operational efficiency.
  • Promote a culture of accountability, professional growth, and high performance. 
• Clinical Excellence & Patient/Provider Experience
  • Ensure high standards of patient care and satisfaction across all sites.
  • Collaborate with clinical leadership on quality improvement initiatives. 
  • Partner directly with Sales and Territory Managers to maintain provider relationships. 
  • Resolve escalated patient concerns and implement process improvements by partnering with all stakeholders.
  • Lead quality assurance meetings with Medical Directors within your assigned region
• Operational Excellence:
  • Leverage data and analytics to drive operational effectiveness and achieve key performance indicators (KPIs).
  • Partner with all departments to ensure operational needs are met, including intake, inventory, and billing departments.  
  • Establish and follow action plans to improve performance and meet organizational standards.
  • Coordinate facility readiness, inventory management, and equipment maintenance. 
• Strategic Planning and Growth:
  • Partner with the Novella Growth team for opportunities within your area.
  • Support implementation of new centers or expansion of current services.
  • Evaluate regional performance data to inform strategic staffing decisions.
  • Partner with the Senior Regional Operations Director and Growth team for opportunities within your area.
  • Communicate and implement corporate strategic initiatives to achieve organizational goals.
  • Work cross-functionally with corporate teams to align site-level goals and metrics with organizational objectives.
• Regulatory Compliance and Quality Assurance:
  • Ensure compliance with all federal, state, and local regulations, including HIPAA and OSHA. 
  • Lead clinics through initial and renewal accreditation process.
  • Continuously monitor and improve the quality of care provided at infusion suites.
• Other Duties:
  • Perform other duties as assigned to support the organization’s goals and objectives.
• Work Environment
  • Hybrid (Remote w/ on-site presence at clinics 4 days/week)
  • Travel: 80% local travel (clinic visits w/i assigned region)

Minimum Qualifications

• Education:
  • Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
• Experience:
  • Minimum of 4 years of experience in healthcare operations (preferably in infusion, oncology, or ambulatory services)
  • Demonstrated experience managing multi-site operations including oversight of clinical and administrative professionals in a fast-paced environment  
• Skills:
  • Strong leadership and team-building skills.
  • Excellent written and verbal communication and presentation skills.
  • High degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems.
  • Ability to thrive in an environment where ownership and accountability are highly valued.
  • Ability to quickly implement and adapt to changing workflows.
  • Detail-oriented and adept at managing multiple tasks and priorities, ensuring that nothing falls through the cracks.
  • Ability to work cross-functionally and drive strategic initiatives.

Benefits

• Medical, dental and vision coverage
• Company paid Short Term Disability
• Employee Assistance Program
• Paid Time Off including Responsible PTO and paid holidays
• Paid Parental Leave
• 401k w/ employer match