Quality Assurance Manager

Quality Assurance Manager – Indiana

Our food production client, located in the central part of Indiana, is actively seeking a Quality Assurance Manager. The QA Manager directly leads the QA Department by managing the QA Shift Supervisors and Specification and Labeling Coordinator. The role oversees the quality auditing programs and execution of HACCP and other food safety tasks by the QA staff. The QA Manager also supports the maintenance of product specification details including new product setup, label creation, and regulatory label approval. The QA Manager coordinates with 3rd party contract sanitation provider and is the main facility liaison.

QA Manager Responsibilities:

• Direct management of all QA Shift Supervisors, Specification and Labeling Coordinator, and indirect management of approximately 45 hourly QA technicians.
• Investigate customer quality complaints, identify root causes, implement corrective actions, and ensure timely resolution.
• Monitor, trend, and report customer complaints monthly to corporate leadership, identifying recurring issues and driving preventive action plans.
• Act as the primary liaison with the third-party sanitation provider, managing and overseeing all sanitation activities, including daily cleaning performance, Master Cleaning Schedule (MCS) execution, sanitation program effectiveness, and invoice review and approval.
• Develop and monitor KPIs related to food safety, quality, sanitation, and regulatory compliance.
• Support SQF and third-party audits, ensuring ongoing compliance and audit readiness across all quality and food safety programs.
• Report significant quality, food safety, and regulatory matters to plant and corporate leadership, ensuring effective communication of corrective actions, compliance status, and continuous improvement efforts.
• Manage the creation, review, and approval of product specifications and labeling to ensure compliance with USDA-FSIS regulations, export requirements, and customer specifications.
• Maintain expert-level knowledge of applicable USDA, FDA, SQF, HACCP, GMP, SSOP, and other regulatory and industry quality standards.
• Promote and support a strong culture of workplace safety by ensuring compliance with all company safety policies, OSHA requirements, and safe work practices.
• Develop and deliver food safety and quality training programs to ensure employee knowledge, compliance, and adherence to best practices.
• Partner with cross-functional teams to promote food safety culture, improve operational-product specification performance, and support continuous improvement and regulatory compliance initiatives.

QA Manager Qualifications:

• Bachelor's degree with 5+ years of relevant experience, preferred. Relevant experience will be considered in lieu of degree.
• HACCP certification preferred
• SQF Practitioner certification preferred
• Must be available to work overtime, weekends and holidays as required for a 24 hr. operation.
• Must have strong leadership capabilities with excellent communication skills, allowing for positive working relationships within close working environments.