Customer Service Representative

Job Description

Job Description

Seeking:

Arrow Towing is hiring Customer Service Representatives ; shifts are flexible and available any time of day or night, 7 days a week. We will train the right person! Attitude, work ethic, and customer focus are essential for success in this role.

Benefits:

• Top pay, paid every Friday
• Health, dental, and vision insurance
• 401(k) plan
• Paid Time Off

Requirements:

• Fast-paced phone environment, high-detail data entry, accuracy is crucial
• Multi-tasking is a must, cannot become overwhelmed with constant interruption and chatter
• Need team players, can-do attitudes, go-the-extra-mile mindset
• Ask great questions, be an attentive listener, street smarts, and logical thinker
• Upsell our services, provide pricing, relay appropriate response times
• Work with drivers to ensure all calls are invoiced and paid at time of service
• Follow-up on unpaid services, work diligently to collect payment
• Assist walk-in customers with impound vehicle releases

Qualifications:

• High school diploma or equivalent
• Experience in transportation, trucking, or service industry preferred
• Experience with scheduling, dispatching, or a former driver preferred
• Strong geographic knowledge of the Omaha and Council Bluffs areas
• Strong organizational skills, attention to detail, and computer usage

About Us:

Arrow Towing is one of the largest towing companies in the United States with locations in Council Bluffs, Iowa and Omaha, Nebraska. We manage multiple law enforcement contracts and serve corporate, public, and private clients. We specialize in Heavy Duty and Industrial markets, as well as day-to-day light duty towing. We are financially strong, own all of our properties, trucks, and equipment, and we service our client needs coast-to-coast.

*All qualified applicants will be considered for employment without regard to race, religion, color, sex, national origin, age, or disability*