Automotive Service Advisor | Up To $19/Hr + Comm. | 3+ Yrs Exp - 2564

Automotive Service Advisor | $16-$19/hr + Commission | No Weekends

865 Autos LLC
Location: Lenoir City, Tennessee
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.; one-hour lunch; no weekends
Pay Rate: $16-$19 per hour base pay
Pay Type: Hourly base plus commission and performance bonuses
Earning Potential: Approximately $85,000 annually based on the compensation plan and performance; actual earnings vary and are not guaranteed

How to Apply (IMPORTANT)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About 865 Autos LLC

865 Autos LLC is seeking an Automotive Service Advisor in Lenoir City, Tennessee. This is a customer-facing, sales-driven role with a $16-$19 hourly base plus commission and performance bonuses. The shop offers a comfortable working environment with air conditioning and heat in the bays. The schedule is Monday-Friday with no weekends.

Key Responsibilities

• Handle customer intake, vehicle write-ups, and repair orders through completion.

• Create and present estimates, maintenance recommendations, and repair recommendations.

• Explain recommended repairs and services in an educational, easy-to-understand way so customers understand why the work is recommended.

• Follow up with customers and obtain repair authorizations through phone, text, and email communication.

• Perform outbound customer calls and help schedule appointments.

• Present additional service opportunities and work toward an approximately $800 average repair order.

• Work directly with technicians to maintain clear communication and efficient workflow.

• Handle approximately 15 vehicles per day and help grow customer-pay business.

Qualifications

• At least 3 years of service advisor or service writer experience REQUIRED

• Automotive-specific experience is not required when the candidate has relevant service writer experience.

• Familiarity with domestic, Asian, and European vehicle platforms is preferred.

• Tekmetric experience is preferred.

• Strong customer communication skills with the ability to explain repair recommendations and address customer objections professionally.

• Ability to stay organized, productive, self-sufficient, and work closely with technicians.

Compensation & Benefits

• $16-$19 per hour base pay.

• 2%-4% commission on gross profit, based on the responsibilities handled within the compensation plan.

• $4 for outbound calls that result in an appointment.

• $12 for appointments that show.

• Additional appointment-production bonus opportunities.

• Up to $300 monthly quality bonus based on defined performance factors.

• Additional fleet performance bonus opportunities.

• Approximately $85,000 annual earning potential based on the compensation plan and performance; actual earnings vary and are not guaranteed.

• Catastrophic AFLAC coverage.

• One week of PTO per year, accrued over time.

• ASE-related training/certification reimbursement and reimbursement for approved job-related training.

Why Work Here

• Air conditioning and heat in the bays.

• Monday-Friday schedule with no weekends.

• Small-company environment with flexibility and direct communication.

• Work closely with technicians rather than through multiple layers of management.

• Owner has a technician background and emphasizes solving the actual vehicle problem rather than simply addressing symptoms.

• Opportunities for approved training that helps employees develop their automotive careers.

Apply today and complete your initial screening with Paige to learn more about the Automotive Service Advisor opportunity with 865 Autos LLC.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.

Internal Missing Information

• Confirm the final written Service Advisor compensation plan before publishing the detailed incentive amounts; the client indicated the plan would be emailed after the call.

• Confirm the pay schedule for the hourly base and incentive compensation.

• Confirm the exact terms and eligibility requirements for catastrophic AFLAC coverage.

• Confirm the approval/commitment terms that apply to reimbursed training.

Internal Compliance Review

• Issue: The intake confirms a driver’s license requirement and background screening for the Service Advisor role. The transcript response regarding drug screening is ambiguous.

• Why it was not published: License and screening requirements are restricted to the approved Additional Requirements section, and ambiguous drug-screening information should not be stated as a definite requirement.

• Clarification needed: Confirm whether job-related driving is an essential Service Advisor duty and whether drug or alcohol screening actually applies.

• Safe interim handling: Used the standard conditional Additional Requirements language rather than stating that the candidate must pass any screening.