Store Manager

Reports To Regional Manager. As a Store Manager, you lead your store team to achieve sales performance expectations through active coaching, development of a team‑selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to deliver an exceptional customer experience. Key Responsibilities Inspire the store team to achieve their best performance. Execute to maximize growth and potential. Create an engaged and inclusive store environment. Elevate the customer experience through operational excellence. Exceed customer expectations in all interactions. Leadership Leads store staff in meeting sales, service, and operational expectations. Sets clear performance expectations and ensures the store team is trained in sales, customer service, and operations to meet company standards. Models company values and leads by example as an active coach. Communicates priorities and sales‑driving information effectively to enable the store staff to maximize business opportunities. Guides the team to identify, recommend, and implement changes that improve productivity. Takes the lead role in recruiting for the store and embraces diversity by creating an inclusive store environment. Performance Achieves store business plans, including sales, customer service, and operational goals. Develops game plans and follows up on execution to maximize sales and drive consistent performance results. Partners and presents opportunities with fact‑based information and recommendations while leveraging data (store reports) to make the right decisions. Participates in driving business outreach opportunities and communicates leads to Multi‑Unit Manager and Business Outreach team. Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively. Operational Excellence Ensures store schedule accuracy to provide proper staffing for initiatives, Ship‑from‑Store operations, and maintaining adequate sales coverage. Ensures store staff is trained on all internal operational functions. Stays informed on corporate communication, directives, initiatives, policies, and procedures. Implements store programs to increase efficiencies in sales, service, operations, and branding. Workplace Creates an engaged and inclusive store environment where opinions and contributions are recognized and valued. Establishes a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provides enthusiastic motivational leadership. Creates a steady pipeline of external talent through recruitment. Holds regular store meetings to keep all store team members up to date with company directives. Customer Experience Ensures store team is trained on customer‑service expectations and creates an exceptional customer experience. Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS). Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns. Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction. Qualifications Minimum 3 years’ experience leading, managing, and developing retail teams. Creative individual who demonstrates good judgement and is tuned into the pulse of the business. Self‑motivated, results‑oriented, strategic thinker. Strong organizational and leadership skills. Excellent written and verbal communication skills. Demonstrates active listening and problem‑solving skills. Proven ability to train and develop high‑performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS System. Physical Requirements Ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr