Floor Care Maintenance Tech - 2nd Shift

Floor Care Facility Manager

The Floor Care Facility Manager role within Real Estate Operations is responsible for executing and delivering a comprehensive floor and upholstery maintenance program for Citizens. This role will provide coordination and direction to a team of floor care technicians and external vendors and will assist in providing floor care service to all flooring types and upholstery, providing general cleaning coverage to the Janitorial teams, along with maintaining equipment and tools.

Benefits:

• Health benefits
• All tools and supplies provided
• Use of a company vehicle during work hours

Primary responsibilities include:

• Leading day-to-day floor care, upholstery cleaning, and janitorial cleaning coverage operations of multiple retail banking and main office facilities
• Responsible for developing and managing site(s) budgets
• Hosting a daily safety standup to review the day's activities and discuss safety related topics
• Completing assigned inspection activities for floor care activities and other areas as needed
• Leading service providers and coordinating and driving vendor activities to ensure consistency across portfolio
• Assessing work completed by colleagues and external vendors against safety and performance standards and working with other stakeholders to handle necessary corrective actions
• Performing routine site inspections to review ongoing maintenance activities, develop corrective action plans, and recommend opportunities from deficiencies noted
• Assisting Retail FM's when needed to provide temporary general cleaning coverage and expedite work orders or cover for colleagues on PTO, LOA, or TBH roles
• Performing minor repairs and maintenance procedures on equipment utilized in the Floor Care program
• Closing out work orders upon completion via iPad or Computerized Maintenance Management System
• Maintaining inventory of supplies, tools, and materials and purchasing supplies
• Ensuring all tools, equipment, and vehicles are maintained and utilized in a safe manner consistent with established standards
• Coordinating with Property Facility Manager for temporary cleaning coverage to avoid vendor spend
• Performing minor repairs and maintenance procedures on equipment utilized in Floor Care Program
• Responding to emergency and non-emergency service requests and prioritizing work order response
• Referring work to vendors if necessary, via work order system
• Closing out work orders upon completion; via iPad or Computerized Maintenance Management System
• Communicating in a pleasant and professional manner with internal and external customers

Qualifications:

• 5 or more years of experience in commercial Floor Care
• 3 or more years of experience leading Floor Care crews
• Proven customer service experience and/or abilities
• Competent use of MS Office applications to include MS Excel, Word, Outlook, PowerPoint
• Ability to travel as required
• Demonstrated written and verbal communication skills (English)
• Ability to work under pressure with efficiency and accuracy
• Ability to plan and prioritize workload
• Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all

Education, Certifications, and/or Professional Credentials:

• High School Diploma or Equivalent
• Valid Driver's License, required
• Floor Care System certifications, preferred

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule: Monday through Thursday from 4PM - 2AM with some weekend and/or overtime

Pay Transparency

The salary range for this position is $22.00 - $25.00 per year/per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Customer Support Trends
• Diversity, Equity, Inclusion, and Belonging (DEIB)

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 46425
• Job Category Servicing & Operations
• Posting Date 04/27/2026, 01:07 PM
• Degree Level High School Graduate/GED
• Job Schedule Full time
• Job Shift 2nd
• Locations 80 Main Street, North Reading, MA, 01864, US
• Working Hours 40
• Career Site Category Property Services