Systems Administrator

Job Description

Job Description

Organization Overview:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive:

Serve with Heart : We meet our donor families where they are. We are dedicated to providing compassionate service to all.

Drive and Embrace the Future : We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability

Be Clear, Bold, and Respectful : We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better.

Always Own It : we are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments.

Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for.

We offer a competitive compensation package including:

• Competitive Salary
• Liberal Paid Time Off
• Paid Parental Leave
• Health, Vision, Dental, and Pet Insurance
• 401K Match
• Student Loan & College Savings Match
• Tuition Reimbursement for Continuing Education
• On-site, Hybrid, and Remote work opportunities based on role requirements
  

Job Title : Systems Administrator

Location : Home - Hybrid, North Liberty or Altoona, Iowa

Exemption Status : Salary, Exempt

Schedule: Monday to Friday with a rotating call schedule

Shift: 9 a.m. to 5 p.m.,

Compensation: $71,000 - $88,700 annually

*Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

Job Title:

Systems Administrator

Work System:

Enable the Gift

Department/Group:

Information Technology

Reports To:

Director of Information Technology

Location:

Home - Hybrid (North Liberty or Altoona, IA)

Position Type:

Full-time

Exemption Status:

Exempt

OSHA Category:

III

IDN Culture Statement:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

Position Summary:

The Systems Administrator is responsible for the day‑to‑day administration, maintenance, and support of the organization’s IT infrastructure including servers, network systems, storage, firewalls, switches, endpoint devices, and cloud‑based services. This role serves as a key member of the IT team requiring a reliable, detail‑oriented professional who can ensure the stability, security, and performance of all systems while supporting the organization’s operational needs and driving successful execution of IT initiatives.

Essential Functions and Performance Responsibilities:

1. Lead and oversee enterprise IT initiatives, including system upgrades, infrastructure migrations, and disaster recovery planning, ensuring alignment with organizational objectives.
2. Proactively monitor, analyze, and optimize system performance; diagnose and resolve complex technical issues; and implement updates, patches, and enhancements to maintain system integrity and security.
3. Administer and optimize cloud-based platforms, including Microsoft 365, Azure AD, SharePoint, and related integrations.
4. Provide end-to-end project management, including scope development, planning, resource coordination, risk mitigation, and timely delivery of technology solutions within established timelines and budgets.
5. Collaborate with key stakeholders to define business requirements, develop technical solutions, track progress, and communicate status throughout the project lifecycle.
6. Provide level two technical support to end users ensuring timely resolution of issues and high quality support.
7. Develop, maintain, and continuously improve technical documentation and system architecture to ensure operational continuity and compliance.
8. Manage vendor relationships, including evaluation, performance, and service-level oversight.
9. Design and deliver training to staff on new technologies, system enhancements, and best practices to support adoption and efficient use.
10. Exercise independent judgment in prioritizing work, recommend system improvements, and implement technology strategies that support organizational needs.
11. Maintain confidentiality.
12. Work a 24/7/365 on call rotation.
13. Perform other related duties as assigned.

Position Qualifications and Education Requirements:

1. Proficiency with Windows Server, Active Directory, and virtualization platforms.
2. Proficiency with cloud platforms, including Microsoft 365, Google Workspace and others.
3. Strong troubleshooting, communication, and documentation skills.
4. Bachelor's degree in information technology, Computer Science, or related field, and at least three years of experience in an IT role, or an equivalent combination of education and experience is required.
5. Basic understanding of networking concepts such as DNS, DHCP, TCP/IP, and VPN (preferred).
6. Experience with backup and disaster recovery processes (preferred).
7. Familiarity with endpoint management and security tools (preferred).
8. Experience in a nonprofit or healthcare environment (preferred).
9. Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (preferred).
10. Exposure to compliance frameworks such as NIST 800‑171 or HIPAA (preferred).

Skills and Abilities:

1. Critical thinking and troubleshooting skills.
2. Customer service skills.
3. Time management skills and the ability to work independently.
4. Maintain a valid driver’s license and be insurable through IDN’s insurance.
5. Make timely and appropriate decisions.
6. Comfortable in a fast-paced work environment.

Physical Requirements:

1. Must have a high level of customer service and ability to communicate to a diverse audience.
2. Requires travel between office locations and the ability to work evenings or weekends.
3. Lift equipment and supplies weighing up to 50 lbs.
4. Possible mental and visual fatigue associated with detailed work.
5. Express ideas verbally and convey detailed or important spoken information.
6. Receive detailed information through oral and auditory communication.
7. Maintain a current valid driver’s license and be insurable through IDN’s insurance.
8. Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st.)

Organizational Responsibilities:

• It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.
• Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
• All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.