Remote Director of Operations and Strategic Partnerships

Job Summary

The Director of Operations and Strategic Partnerships is a senior leadership role within a growing behavioral health organization. This position oversees multi‑state contract operations while driving strategic business development. The role requires proven success in building and maintaining executive‑level relationships, identifying partnership opportunities, and expanding behavioral health services across diverse settings. Frequent multi‑state travel is required, and the candidate must be based near a major airport. This role also requires after‑hours availability and support with call coverage as needed to ensure operational continuity and client satisfaction.

Key Responsibilities

• Operational Oversight – Oversee contract performance, ensuring operational excellence, compliance, and quality outcomes. Standardize processes and support local teams in meeting contractual and clinical objectives. Monitor performance metrics and identify opportunities for efficiency and service improvements. Provide after‑hours availability and call support as needed to address urgent operational or partner concerns.
• Strategic Partnerships & Business Development – Drive business development efforts with a focus on behavioral health growth initiatives. Cultivate and maintain strong partnerships with hospital executives, healthcare systems, treatment centers, and community providers. Identify and secure new opportunities for service line expansion across states. Represent the organization at industry meetings, conferences, and executive forums. Negotiate, execute, and maintain contracts to support long‑term growth and sustainability.
• Leadership & Collaboration – Collaborate with executive leadership to align operational strategy with organizational goals. Serve as a subject‑matter expert in behavioral health services during business development meetings and presentations. Support internal leaders and teams with guidance, mentorship, and strategic direction. Provide clear reporting on partnership pipelines, contract performance, and growth initiatives.

Additional Duties: Other duties as assigned.

Qualifications & Experience

• Bachelor’s degree in business, healthcare administration, behavioral health, or related field; Master’s degree preferred.
• Minimum 7‑10 years of progressive leadership experience in operations and business development.
• Direct experience in business development within healthcare or behavioral health.
• Demonstrated knowledge of behavioral health services, systems of care, and industry trends.
• Proven ability to build executive‑level partnerships and negotiate contracts.
• Strong communication, presentation, and relationship‑building skills.
• Ability to provide after‑hours availability and call support as needed.

Travel Requirements

• National role requiring regular travel (up to 75%).
• Must reside near a major airport.
• Comfortable traveling by air and car, often with overnight stays.
• Flexibility to attend evening or weekend events as needed.

Preferred Attributes

• Experience with multi‑state healthcare or behavioral health operations.
• Entrepreneurial, growth‑oriented mindset with ability to adapt to a fast‑paced environment.
• History of building scalable partnerships and expanding behavioral health services.

Work Environment & Physical Demands

This position may be remote or onsite, depending on company policy and business needs. Typical office environment with prolonged periods sitting at a desk and working on a computer. May require occasional evening or weekend availability depending on organizational deadlines or ongoing projects.

Athra Systems / Crosstown Mental Health is an equal opportunity employer.

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