Full-Time Front Desk/Leasing Consultant

We are a property management company that has been providing unsurpassed property management services to a large and diversified portfolio of properties in California, Texas, and Louisiana for over 30 years.

Our company believes strongly in employee recognition and gratitude, as well as providing renters with the best possible choice in housing.

We provide outstanding benefits, competitive pay, and amazing perks!

Join our RCMI family today!

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Job Title: Full-Time Front Desk/Leasing Consultant


Reports To: Property Manager


RCMI Property : Parks Residential Richardson

Locations: Richardson, TX


GENERAL PURPOSE OF JOB

The Front Desk/Leasing Consultant supports the Property Manager and Assistant Manager in the daily operations of multiple assigned properties to ensure the financial performance and overall success of the buildings and/or apartment communities. Key responsibilities include:

DUTIES, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

The following duties are essential to the successful performance of this position. This list is not exhaustive and may be supplemented as necessary to meet operational needs.

1. Leasing & Sales Performance

• Conduct property tours and present floorplans effectively.
• Master phone techniques, closing skills, and follow-up procedures.
• Process rental applications and complete accurate verifications per rental criteria.
• Assist with lease renewals and ensure execution of renewal documents.
• Complete weekly leasing status reports.
• Conduct accurate market surveys including pricing, concessions, and competition analysis.

2. Resident Relations & Customer Experience

• Answer phone calls, emails, and respond to inquiries promptly.
• Assist current residents with requests and follow up to ensure resolution.
• Explain community policies during move-in.
• Plan and execute resident social events.
• Communicate clearly regarding work orders and delays.

3. Marketing & Outreach

• Support property marketing initiatives including outreach efforts and promotions.
• Prepare newsletters, flyers, social media posts, and email/text campaigns.
• Ensure tour path, show units, signage, and curb appeal are presentation-ready daily.

4. Move-In & Move-Out Administration

• Prepare and audit move-in files ensuring all required documentation and signatures.
• Complete move-in procedures in management software accurately.
• Conduct move-out inspections, accept keys, assess charges, and document with photos and notes.

5. Administrative & Office Management

• Maintain organized lease files and invoices.
• Manage and track work orders with proper documentation and follow-up.
• Ensure accurate data entry in management software (Yardi preferred).
• Complete assigned reports and administrative projects timely.
• Maintain professional office appearance and personal presentation standards

6. Other Projects and Duties

• Complete additional projects assigned by the Senior Leadership or Regional Supervisor as the business needs may arise.

7. Key Accountabilities

• Achieve leasing and occupancy goals.
• Conduct regular market surveys to ensure rental rates remain competitive and aligned with current market conditions.
• Deliver exceptional customer service to residents and prospects.
• Ensure accurate and compliant lease documentation and file management.
• Support marketing initiatives to drive qualified traffic.
• Maintain organized administrative systems and reporting accuracy.
• Consistently meets or exceeds occupancy targets, leasing goals, and customer satisfaction standards.

CAREER PROGRESSION

The Leasing Consultant role serves as a foundational position within property management, offering opportunities for growth based on performance, leadership capability, and operational proficiency.

Potential Career Path:

• Leasing Manager at a Larger Property
• Assistant Property Manager
• Property Manager
• Regional Support or Corporate Roles

Advancement is based on consistent leasing performance, administrative accuracy, initiative, teamwork, and demonstration of readiness for increased responsibility.

POSITION REQUIREMENTS

Core Competencies

The Leasing Consultant must consistently demonstrate the following core competencies to successfully perform the role:

• Sales & Closing Skills - Ability to build rapport, overcome objections, and confidently guide prospects through the leasing process to secure signed leases.
• Customer Service Orientation - Demonstrates responsiveness, empathy, and a commitment to delivering a positive experience for residents and prospects.
• Communication (Verbal & Written) - Communicates clearly and professionally in person, over the phone, and in written correspondence.
• Attention to Detail - Ensures accuracy in lease documentation, data entry, reporting, and compliance requirements.
• Organizational Skills - Maintains orderly files, schedules, and administrative systems to support efficient office operations.
• Time Management - Effectively prioritizes tasks and manages multiple responsibilities in a fast-paced environment.
• Problem Solving - Identifies issues quickly and implements practical solutions while maintaining professionalism.
• Professionalism - Maintains appropriate appearance, conduct, and ethical standards consistent with company values.
• Market Awareness - Understands local market trends, competitor pricing, and amenities to position the property competitively.
• Technology Proficiency - Utilizes property management software and office systems efficiently to ensure accurate and timely processing.

EDUCATION and/or EXPERIENCE

• High school diploma or GED equivalent
• Preferred Property Management experience
• Leasing experience is property management is a plus
• Valid Driver's License

COMPUTER, TECHNICAL & EQUIPMENT SKILLS

• Proficient in personal computer skills and business-related software including Microsoft office products and use of e-mail
• Excellent Communication Skills, both written and verbal
• Experience with Property Management Software

WORK ENVIRONMENT

This job entails moderate noise and clear vision. The frequency of exposure to work environment conditions is as follows

• Close vision (clear vision at 20 inches or less) - Viewing Computer Screen

• Wet or humid conditions (non-weather): none

• Work near moving mechanical parts: 1/3 - 2/3

• Work in high, precarious places: under 1/3
• Fumes or airborne particles: under 1/3
• Toxic or caustic chemicals: under 1/3
• Outdoor weather conditions: over 2/3
• Extreme cold (non-weather): under 1/3
• Extreme heat (non-weather): under 1/3
• Risk of electrical shock: under 1/3
• Risk of Radiation: none
• Work with explosives: none
• Vibration: none

PHYSICAL DEMANDS

The frequency to physical demands are listed below:

• Stand: 1/3 - 2/3
• Sit: under 1/3 - 2/3
• Walk : over 2/3
• Use hands to finger, handle, or feel: over 2/3
• Reach with hands and arms: 1/3 - 2/3
• Climb or balance: under 1/3
• Stoop, kneel, crouch, or crawl: under 1/3
• Talk or hear: over 2/3

LIFTING OR FORCE EXERTED

The frequency to lifting or force exerted are listed below:

• Up to 10 pounds: 1/3 - 2/3
• Up to 25 pounds: 1/3 - 2/3
• Up to 50 pounds: none
• Up to 100 pounds: none. Associates are required to request for assistance in carrying heavier items, especially over 100 pounds