Night Auditor

Job Summary The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. A Front Desk Agent will check-in and check-out guests efficiently and ensure they have all they need for a great stay. Shift Hours: 11 pm-7 am. Responsibilities Register guests and assign rooms. Accommodate special requests whenever possible. Thoroughly understand and adhere to proper credit and cash handling policies and procedures. Know room locations, types of rooms available, room status, and room rates. Possess a working knowledge of the reservations department. Take same-day reservations and future reservations when necessary. Know cancellation procedures. Know how to use front office equipment. Use proper telephone etiquette. Know all safety and emergency procedures, be aware of accident prevention policies. Maintain the cleanliness and neatness of the front desk area. Understand that business demands sometimes require moving employees from their accustomed shift to other shifts. Qualifications High School diploma or equivalent. Additional language skills are preferred but not required. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc. Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends, and/or holidays. #J-18808-Ljbffr KMG Hotels