Patient Service Representative, Pacific Medical Group - Oregon City

Job Description

Job Description

Pacific Medical Group , of Praxis Health, is seeking an experienced Patient Services Representative with outstanding customer service skills for a full time position. We are looking for a candidate with a collaborative, team spirit and a willingness to support the needs of our patients as well as the goals of the job and the team.

Schedule: Monday–Friday, with rotating Saturdays

• Monday–Friday: 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m.
• Rotating Saturdays: 8:45 a.m.–1:00 p.m.

In this role, you will greet, screen, schedule clients, input correct client information, and perform clerical duties related to clinical service and other medical receptionist duties as necessary.

• Must have an aptitude to learn and love to work in the field of healthcare
• Must be someone who thrives in a busy, fast-paced environment
• Must have exceptional customer service skills, be highly organized, and detail oriented
• Experience with electronic medical records is a plus

We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here:

Benefit Highlights:

• Laboratory discounts for in house testing
• Medical with In-Network & Custom Network discounts (No out of pocket premium cost for employee only coverage)
• Dental (No cost for employee only coverage)
• 401(K) with discretionary employer match
• Paid Time Off

Essential Job Functions

• Greets, screens and schedules patients.
• Inputs information into electronic health records and other support services platforms.
• Performs clerical duties related to clinical service.
• Prepares and processes correspondence. Answers routine medical administrative inquiries.
• Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions and other relevant
  information between patients and their clinical team.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Assistance in Medical Record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
• Ensures scheduling accuracy for ease and best use of provider and patient time.
• Vital contributor to internal communication via multiple software programs.
• Maintains files and assists establishing office systems.
• Assists in the care and maintenance of office equipment.
• Performs medical receptionist duties as necessary.

Minimum Qualifications

• Previous experience in a medical office setting preferred; minimum 1 year (2+ years preferred)
• Excellent communication and customer service skills, both in person and over the phone
• Proficiency with electronic health record (EHR) systems
• Ability to maintain patient records and update patient information as needed
• Ability to reliably arrive to work on time
• High school diploma or GED

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Stress can be triggered by multiple staff demands and deadlines.

• Work is performed in an office environment. Involves frequent contact with staff and patients.

About Our Company

Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not "big box" health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge. Come see how healthcare is done right!

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Stress can be triggered by multiple staff demands and deadlines.

• Work is performed in an office environment. Involves frequent contact with staff and patients.