Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member Full Time in Macomb, MI 401(k) Bonus based on performance Opportunity for advancement Paid time off ABOUT OUR AGENCY Our agency opened in April 2012 and has grown into a strong team of 6. We pride ourselves on maintaining a culture that is both fun and family oriented, where team members feel supported personally and professionally. Work‑life balance is important here, so we offer flexibility to ensure no one has to miss important family events. Beyond the office, we’re actively involved in our community through charity work and sporting events, giving back to the people and organizations that make our community special. We’re looking for someone who values teamwork, enjoys a positive and family‑focused atmosphere, and is excited to be part of an agency that works hard while making a difference. ROLE DESCRIPTION As a Customer Relations Representative – State Farm Agent Team Member with Aaron Seitz – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. RESPONSIBILITIES Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS Communication and problem‑solving skills. Experience in customer service preferred. Ability to handle high‑stress situations calmly. Compensation $45,000.00 – $65,000.00 per year State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none #J-18808-Ljbffr