Counseling Services Counselor

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Counselor position exists to provide professional counseling consultations, clinically informed input, Christian spiritual guidance, and emotional support to constituents (primarily over the phone) on a wide-range of needs expressed by those contacting the ministry. Emphasis exists on marriage and parenting concerns and biblical integration (representing an evangelical perspective) in this trusted role of representing Focus on the Family. Additionally, as an “aftercare coach” this position provides phone/online coaching services to couples who have attended a Focus on the Family marriage intensive.

Essential Duties/Responsibilities:

• Provides brief counseling consultations and/or crisis intervention for constituents over the phone

• Provides credentialed coaching services (i.e., hourly sessions) to married couples over phone/online

• Manages and completes a daily queue of callbacks assigned to the counselor

• Enters details of the calls on computer charts

• Is proficient (agile, intuitive, and quick) with computer systems requiring data entry, note taking, and research for informing & referring callers

• Utilizes time efficiently with a call/hour average within established guidelines

• Demonstrates a knowledge of and familiarity with Focus on the Family, community, and professional resources

• Refers constituents to appropriate professionals or institutions via the Focus Christian Counselors Network ( ) and other approved referral databases

• Offers guidance, hope, encouragement, and advice to help with grief, general life challenges, spiritual counsel, marriage, and parenting, provides special support/counsel to ministry leaders and their families, is available to consult with ministry leaders as they care for those to whom they minster

• Recommends Focus-approved resources and compatible outside educational materials as needed

• Provides a phone presence that is warm, kind, helpful, sensitive, and firm or directive as appropriate

• Occasionally follows-up on previous calls that may require additional consultation

• Provides counseling consultations to employees and their families as requested

Other Duties/Responsibilities:

• May be interviewed and appear on air from time to time in various Focus resources in any medium

• Participates in workshops, seminars for FOF employees and guests

• In critical situations, will be available to pray with and give spiritual encouragement to FOF employees at request of Director; or be asked to serve on a critical incidents team for crisis response

• With additional training, may be requested to aid in phone “aftercare coaching” with couples who have attended Focus on the Family’s Hope Restored Marriage Intensive counseling program

• Performs other duties, including but not limited to duties as assigned, some of which may include the development and creation of a variety of copyrightable works (e.g., print, photography, film, music, visual arts, etc.) for distribution in all media and formats (such as television, radio, internet, wireless, DVD, satellite and digital) on a world-wide basis, all of which shall be for the benefit of Focus on the Family

Working Environment/Physical Requirements:

• Office environment with high need for computer proficiency and adaptability; able to type and navigate quickly within typical Windows environment

• Frequent exposure to intense emotional situations

• Extended time on phone, at desk, and using keyboard and visual exposure to reading a computer screen while simultaneously conversing

• Potential and occasional necessity to work at one’s own home via phone/computer to maintain appointments, if office closes due to inclement conditions (closed door, quiet quarters, and privacy necessary in such events)

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct ( and Statement of Faith ( ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (

This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times

Personal Characteristics:

• Punctual, dependable, responsible

• Mature and responsive

• Strong Christian faith expressed in daily behaviors

• Servant, team-oriented, adaptable

• Warm, kind, helpful, sensitive, and firm or directive phone presence as appropriate

Knowledge/Experience:

• Master’s degree in psychology, counseling, or marriage & family therapy

• A Colorado or other state license * in a mental health field (LMFT, LCSW, Clinical Psychologist, or LPC)

• 5 – 7 years of experience in counseling: pastoral and/or clinical

• Understands the integrative process as it relates to faith and ethical professional practice

• Extensive grasp of Scripture as it relates to counseling

• In-depth knowledge of FOF mission, philosophy, values, and objectives

• Understanding of political, social, and religious issues that impact the family

• Demonstrates knowledge of FOF resources

• *Non-licensed (i.e., pastoral) counselors may be considered if the individual is highly experienced and credentialed as a minister or has proven ministry leadership and counseling background. Education and experience would need to contain clinical pastoral care/education, and/or eligibility for mental health licensure in the State of Colorado

• *Certified coaches with credentials meeting the coaching industry’s standards (primarily via the International Coaching Federation) may be considered if other expertise, education, and experience is commensurate with the job description and needs of the department.

Skills, Abilities, and Special Talents/Gifts:

• Possess good clinical skills (ability to counsel and assist others in resolving problems)

• Ability to communicate effectively, verbal and written

• Competent in use of PC software

• Ability to interact with diverse individuals and organizations with a spirit of cooperation

• Ability to intercede with individuals, family members, and organizations regarding family topics and current cultural issues of sexuality

• Ability to apply Biblical principles to counseling situations

• Ability to give spiritual guidance and assist others in resolving problems

• Skills amendable to training in radio or media engagement --only as assigned-- is helpful

• Skills in presenting seminars and workshops useful

Pay Range : $35.05 to $41.90 /hour

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redactin g or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by June 01, 2026. However, this posting will remain open until filled.

• The potential employee start date is June 08, 2026

Posting date: May 26, 2026

Un-posting date: ongoing until filled

Posting contact email: View email address on click.appcast.io

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Hourly