TELECOMMUNICATIONS MANAGER

Note: *** This position is open only to FDNY employees serving in the permanent civil service title of TELECOMMUNICATIONS MANAGER *** The Fire Department, City of New York (FDNY), seeks a full-time TELECOMMUNICATIONS MANAGER in the Bureau of BUREAU OF ENTERPRISE TECHNOLOGY. The successful candidate will: Oversee the maintenance and accuracy of departmental documentation, including the knowledge base, policy and procedural manuals, and service catalogs for both templates and completed projects. Develop, implement, and manage Mobility operational metrics and key performance indicators (KPIs); track and report trends in request volumes across calls and emails, including analysis of deviations and actionable feedback. Manage and optimize staff utilization to ensure departmental milestones and objectives are achieved while maintaining a motivated, well-trained, and knowledgeable workforce. MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or 2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or 3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above. PREFERRED SKILLS In-depth knowledge of supporting mobile devices including iPads, iPhone, Android Smartphones and cellular communication devices. Technical knowledge in the following ServiceNow, Mobile Device Management (MDM), WorkspaceOne/Airwatch, iOS and Android mobile operating systems. Certifications considered a plus: ITIL, COMPTIA: A+, Network+. Understanding of application and technical functionality and with the necessary capabilities to effectively provide solutions for business requirements. #J-18808-Ljbffr New York City Fire Department