Customer Service Associate

Empower what’s next in technology at Purdue. At Purdue, technology supports every breakthrough, idea, and discovery that moves the world forward. As a Service Desk Student Technical Representative, you’llbe on the front line of that mission — ensuring that the tools, systems, and services that fuel our campus run seamlessly for faculty, students, and staff. What You’ll Do: Deliver remote Tier 1 technical support while working closely with full-time staff to identify, troubleshoot, and resolve complex technical issues. Support areas include account management and password resets, multi-factor authentication assistance, network troubleshooting, and software support. Champion teamwork, consistency, and a supportive service culture on your shift What You’ll Bring: Demonstrated technical aptitude and troubleshooting experience Strong communication and leadership skills Dedication to service, collaboration, and continuous improvement Why Purdue? At Purdue, your expertise powers a world-class academic community. You’ll join a team where curiosity drives innovation, mentorship supports growth, and every challenge is an opportunity to make a tangible impact. We’re dedicated to empowering our people — because when you succeed, the whole university moves forward. #J-18808-Ljbffr