Patient Access Representative (Full-time: Days) - LCMC Health Westpark Campus

Patient Access Representative Focused on Financial Clearance and Authorizations

Your job is more than a job. Be the problem-solver before the visit!

As a Patient Access Representative focused on Financial Clearance and Authorizations, you work behind the scenesand directly with patientsto ensure care is approved, covered, and financially clear before services are delivered. Your attention to detail helps prevent delays, denials, and surprises, creating a smoother experience for both patients and care teams.

You bring clarity, accuracy, and empathy to conversations about insurance, authorizations, and financial responsibilitymaking complex processes easier to understand.

What You'll Do:

• Verify insurance eligibility and benefits for scheduled and unscheduled services
• Obtain prior authorizations and referrals as required by payers
• Review patient accounts for financial clearance and resolve issues before services are rendered
• Communicate with insurance companies, providers, and internal teams to secure approvals
• Explain coverage, estimates, and financial responsibility to patients
• Assist with payment arrangements and financial assistance referrals when appropriate
• Maintain accurate documentation and protect patient confidentiality

What You Bring:

• Strong customer service and communication skills
• Attention to detail and comfort working with insurance and authorization processes
• Ability to explain financial and coverage information clearly and confidently

Minimum Requirements:

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Help clear the path to careso patients can focus on getting better!

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

About New Orleans East Hospital

New Orleans East Hospital, vital to LCMC Health's incredible community of care, has been New Orleans East's and the surrounding community's trusted healthcare leader since 2014, embodying our mission of not only superior care, but healthcare with heart, courtesy, concern, kindness, and welcoming spirit for everyone. Learn more about New Orleans East Hospital and our Leapfrog "Grade A" Hospital Safety distinction.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.