Operations Account Coordinator

Title : Operations Account Coordinator 
Location : St. Louis Park, MN - Hybrid 
Job Type : Contract to Hire 
Compensation : $24.00-27.50/hr W2
Industry: Medical Devices

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About the Role
Our firm is partnering with an established organization in the healthcare and medical technology industry to hire an Operations Account Coordinator. This role plays a critical part in ensuring a high-quality experience for both internal and external customers by providing timely, accurate, and professional support. The ideal candidate is customer-focused, detail-oriented, and comfortable working independently or collaboratively in a fast-paced, hybrid work environment. Job Description
The Operations Account Coordinator is responsible for managing customer interactions and operational requests across multiple channels, including phone, email, online chat, and in-person communication. This individual serves as a key liaison between customers, sales representatives, and internal stakeholders to support order processing, account management, and inventory coordination.

Key responsibilities include:

• Responding to customer and sales inquiries related to account status, order fulfillment, patient data, and account history
• Processing customer requests, including order placement, invoicing, and return goods authorizations
• Setting up and maintaining customer accounts with accuracy and attention to detail
• Communicating customer feedback, concerns, and inventory-related issues to appropriate internal teams
• Administering implant registration records by reviewing and entering implant data and following up on U.S.-based implant registrations
• Following established procedures for Medical Device Reporting (MDR) and adverse event documentation
• Collaborating with accounts payable teams to resolve aging or outstanding invoices
• Assisting with inventory allocation to prevent or minimize back-order situations
• Supporting distribution activities related to corporate office inventory movement
• Performing additional duties as assigned to support business operations

Qualifications
Required Qualifications:

• Bachelor’s degree or equivalent combination of education and experience
• 1–2 years of experience delivering high-quality customer service, preferably within a healthcare or regulated environment
• Strong attention to detail with effective follow-up skills
• Excellent written and verbal communication skills
• Strong time-management and prioritization abilities
• Demonstrated ability to learn quickly and adapt to changing priorities
• Ability to problem-solve and work independently with minimal supervision
• Comfort working in a fast-paced, hybrid work environment

Preferred Qualifications:

• Prior experience in healthcare, medical devices, or a regulated industry
• Experience working with order management, inventory systems, or customer relationship management (CRM) tools
• Familiarity with invoicing processes or implant/device registration workflows

Benefits
We offer a comprehensive benefits package designed to support your health, financial well-being, and work–life balance. Benefits include medical, dental, and vision insurance, as well as Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Employees are eligible to participate in our 401(k) retirement plan with company match and may also receive stock options. In addition, we provide paid holidays and flexible time off to help you recharge and maintain balance. How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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