Customer Service Representative

Job Description

As a Customer Service Representative, you will play a vital role in supporting the company's profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.

Manage customer orders, ensuring accurate and timely processing in line with company policies.

Review orders for lead-time, product availability, and adherence to order policies.

Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.

Represent the voice of the customer daily for the Sales and Marketing team.

Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.

Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.

SAP experience a plus.

Strong communication and relationship-building skills.

Ability to manage multiple tasks and prioritize effectively.

Detail-oriented with the ability to review and ensure compliance with order policies.

Ability to collaborate with various internal departments to resolve customer needs.

A customer-centric approach, focused on delivering excellent service and satisfaction.