Customer Support Specialist

Job Description

Job Description

Customer Operations Coordinator Wappingers Falls, NY | On-Site | Monday-Friday | Contract-to-Hire

Looking for an opportunity to build a long-term career with a stable company?

We're seeking a Customer Operations Coordinator to support customer accounts, order processing, reporting, and day-to-day business operations. This role is ideal for someone who enjoys helping people, solving problems, staying organized, and working in a professional office environment.

Paid training is provided, and no industry-specific experience is required. Candidates with experience in customer service, administration, retail leadership, banking, office support, hospitality, or recent college graduates are encouraged to apply.

What You'll Do

• Serve as a primary point of contact for customer inquiries via phone and email
• Create and process customer quotes
• Enter customer orders and ensure information is accurate and complete
• Generate and maintain reports using Excel and internal systems
• Research and resolve customer issues from start to finish
• Partner with internal departments to ensure timely customer support
• Maintain accurate records in Salesforce and other company systems
• Support various operational and administrative projects

What We're Looking For

• Customer service, administrative support, retail, banking, hospitality, or office experience
• Strong organizational and problem-solving skills
• Excellent attention to detail
• Ability to manage multiple tasks and priorities
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong communication skills, both written and verbal
• Professional, dependable, and team-oriented attitude
• Comfortable learning new systems and processes

Preferred Experience

• Order entry or order processing
• Quoting or pricing support
• CRM software experience (Salesforce, Microsoft Dynamics, etc.)
• Customer support or client services experience

Schedule

Training Period (First 90 Days)

• Monday-Friday
• 8:30 AM - 4:30 PM
• 35-hour work week
• No nights or weekends

Why People Like This Opportunity

• Paid training provided
• Entry-level friendly
• Long-term contract with strong potential for permanent hire
• Consistent Monday-Friday schedule
• Professional office environment
• Career growth opportunities within the organization
• Exposure to operations, customer support, reporting, and business processes
• Stable company with opportunities to move into other departments over time

Apply Today

If you're organized, detail-oriented, and enjoy helping customers while solving problems, we'd love to speak with you. This is an excellent opportunity to build valuable business experience and grow your career in a supportive team environment.

Job Type & Location

This is a Contract to Hire position based out of Wappingers Falls, NY.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wappingers Falls,NY.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.