Customer Support Specialist

Customer Support Specialist

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include:

• Welcome incoming web and phone inquiries, and orchestrate customer experiences from start to finish
• Actively listen and identify needs of every customer calling the bank
• Assess best strategies for a quality and efficient customer experience
• Serve as a liaison between customer and front-line staff, facilitating personal introduction, and explanation of customer needs
• Provide core services including but not limited to: providing new account information, basic online banking and account servicing, check/debit card orders/card printing, debit card repinning, change of address requests, reprinting customer statements, etc.
• Support Risk Management functions including but not limited to: internal audits, OFAC, processing Yellowhammer work lists & fraud alerts, etc.

Position Requirements:

• 1-3 years experience in a service related position required;
• Call center or phone support service preferred
• High school degree or GED equivalent required;
• Bachelor's degree or college coursework equivalent preferred