Health Services Coordinator

Charge Nurse - Assisted Living - Full-Time

Internal Title: Health Services Coordinator (HSC)

The Charge Nurse, internally titled Health Services Coordinator (HSC) , partners with the Health Services Director to oversee quality resident care, staff leadership, medication management, and regulatory compliance. This role helps ensure residents' physical, emotional, spiritual, and healthcare needs are met while fostering a safe, compassionate, and resident-centered environment. The ADON provides exceptional service to residents, families, team members, and community partners while demonstrating the organization's Mission and Core Values.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assesses potential and current residents to ensure appropriate placement for their current level of care. Develops care plans and meets with resident and/ or family members to discuss Plan of Care.
• Supports the HSD in recruiting, screening, and selecting care staff who are compassionate and have the desire to assist senior adults.
• Ensures staffing is adequate to always provide a high standard of care.
• Leads the care staff by providing expectations of performance and follow-up to ensure those expectations are met. Supports the HSD by participating in staff Performance Appraisals of staff and personally reviews strengths, goals, and areas of improvement with them.
• Provides training to staff that encourages team performance, instructs them on technical and medical issues as well as changes in levels of care for the residents.
• Maintains current knowledge and implements policies and procedures in compliance with state and federal regulations.
• Oversees the preparation and administration of medications following established infection control and safety policies.
• Ensures all documentation is completed timely in the resident's chart and is legible, neat, and accurate according to policy.
• Receives physician's orders and maintains MAR according to community's policies.
• Processes all physician's orders, new admissions, and discharges according to community's policies.
• Makes rounds daily to ensure resident safety and to ensure their needs are being met.
• Monitors vital signs and ensures documentation is completed according to physician's orders.
• Assesses residents' medical condition after unusual occurrences and documents appropriately.
• Checks medication cart on a daily basis to ensure medications are in proper order. Destroys and logs all expired, discontinued, or unused medications according to policies and procedures.
• Monitors and assists with personal care of residents, including but not limited to bathing, dressing, oral hygiene, toileting, grooming and ambulating/transferring as needed.
• Maintains open, honest communication with the Health Services Director to ensure a positive team environment is operating within the staff.
• Reports any problems or concerns, as well as positive information to the Health Services Director as they occur.
• Forms and maintains positive and informative relationships with residents and their families and answers questions regarding resident's care.
• Maintains confidentiality of residents' personal information in and out of the community and protects and supports residents' rights.
• Represents the Community in marketing and provides tours of the Community showing how the potential resident's needs may be met.
• Participates in and assists with procedures associated with emergency drills and actual emergency situations within the Community.
• Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
• Assists the Health Services Director with planning and managing the budget. Ensures supplies, staff and equipment meet budgeted allocations.
• Works in conjunction with the Health Services Director when meeting with State regulatory Agencies and assists in the development of Plans of Corrections for clinical deficiencies as needed.
• Assists Health Services Director with on-call responsibilities.
• Answers telephone promptly and professionally. Ensures that caller's needs are met or refers to the appropriate person to assist him/her.
• Assists other resident care staff as needed.
• Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors and guests.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents' / guests' requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Other duties and projects as assigned.

Managerial Breadth/Scope of Job
Provides general oversight of direct care staff. May assume supervision of Health Services department as requested by Health Services Director or in the Health Services Directors absence.

Knowledge/Skills/Abilities

• Possess excellent communication and interpersonal skills.
• Ability to work in a stressful, sometimes demanding environment.
• Knowledgeable of state and federal regulations for assisted living and independent living facilities.
• Ability to teach and train resident care staff.
• Ability to schedule staff and cover shifts as needed.
• Ability and skills to lead others and foster an environment that is receptive to change for improvement of quality resident care.
• Possess excellent time management and prioritization skills.
• Involves care staff in problem solving and facilitates a pro-active problem-solving approach to challenging resident behavior.
• Maintains a current driver's license and complies with all requirements of our Auto Policy.
• Demonstrates a SERVANT heart and attitude by following our Mission Statement.

Education/Experience

Education and Licensure: Current LPN license required. Experience: Proven, positive leadership in a senior living care environment.
Working Environment/Physical Requirements

Actively participates in safety and risk management activities while providing feedback to the appropriate supervisor with any concerns identified with the work environment. Work environment includes residents who may have memory problems, incontinence, and who may need assistance with ambulation. Position may require some strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally (with assistance) and/or up to 50 pounds frequently. May assist residents in wheelchairs or with using walkers. This position requires bending, stooping, reaching, frequent ambulation both inside and outside the community and keyboarding.


Applications accepted on an ongoing basis until the position is filled.