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Performance & Quality Program Analyst (Remote)

Working Solutions

Tallahassee, FL
  • Remote job

Working Solutions is seeking a Quality Analyst to continuously monitor agent performance and ensure adherence to quality guidelines. The role focuses on improving agent engagement, call quality, and client KPI results while contributing to internal process improvements. Remote-friendly with eligibility for fully remote work in the United States. Candidates should have strong data-analysis skills, experience in contact center operations, and the ability to present trends clearly. #J-18808-Ljbffr Working Solutions

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Vacancy posted 1 day ago
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