For Eyes - EyeCare Advisor

At For Eyes, we are an optical retailer offering high-quality brands and products at great pricing. Our team of over 500 associates across 105 stores in the United States and Puerto Rico is dedicated to customer satisfaction and delivering a perfect blend of expert eye care and affordable eyewear. Requisition ID: 928812 | Store #: 00M282 FE Gaithersburg | Position: Part‑Time.

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. The Advisor ensures all patients receive the highest quality optometric care and supports the store’s key performance indicators by assisting the Doctor in the routine practice of optometry under the general direction and supervision of the Store Manager, in accordance with state law and For Eyes policies.

MAJOR DUTIES & RESPONSIBILITIES

Greets customers without delay (within 30 seconds). Promptly answers the telephone (3 rings) in a friendly and courteous manner. In the Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame. Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution. Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments and properly submits invoices for payment. Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details. Takes pride in the appearance of the store and ensures visual displays are in accordance with company‑provided guidelines. Maintains a safe working environment for all associates and patients. Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

RETAIL

Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames. Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budget.

DOCTOR’S OFFICE

Performs all pre‑examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have. Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses. Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

High school graduate or equivalent. Strong customer service skills (internal and external). Knowledge of current fashion trends. Leadership skills. Strong communicator and listener. Problem‑solving ability. Familiarity with cash register, computers and calculators. Organization skills. Sales skills. Strong basic math skills. Knowledge of office and store merchandise.

PREFERRED QUALIFICATIONS

Previous experience in customer service, retail and/or optical. Strong interpersonal skills. Pay range: $19.81 – $28.01 per hour. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr For Eyes