Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and has grown to a team of five. Before becoming an agent, I was a professional soccer player, and agency life runs in the family — both my aunt and cousin are part of State Farm. I’m married with a young daughter and my wife works alongside me in the agency, which makes this more than just a workplace - it’s truly a family environment.

We keep things relaxed, approachable, and fun, with team outings and events that bring everyone together. Our culture is family-oriented and supportive, but we also value drive and competitiveness. We’re looking for hungry, goal-oriented salespeople who want to succeed while enjoying the journey.

If you’re looking for a place where you can bring your best, grow with a team that feels like family, and have a little fun along the way, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Blake Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.