Forklift Battery Technician

Ultra Care Technician 1.5 is an entry-level service technician responsible for performing routine, scheduled maintenance on industrial batteries, as well as basic shop repair level 1 duties. This job will also support the Field Service technician as general assistance role as needed. This position focuses on safe and accurate execution of basic service tasks, adherence to all regulatory and company safety standards, and development of foundational technical, safety, and customer service skills. Work is performed under general supervision with increasing independence as competency is demonstrated. Beyond Ultra Care responsibilities, the role expects the employee to support all other roles as necessary throughout day-to-day operations.

Responsibilities

• Represents the company in a professional manner in accordance with company standards.
• Performs routine battery maintenance including inspections, watering, cleaning/wiping, voltage checks, and basic diagnostics.
• Execute scheduled service routes safely, efficiently, and on time.
• Records cell voltages, specific gravity readings, and other required service data accurately.
• Performs battery washing and basic pressure washing procedures in accordance with safety and environmental guidelines.
• Operates vehicles, forklifts, and reaches trucks safely, as needed.
• Completes work orders, service documentation, and parts usage tracking accurately and in a timely manner.
• Communicates effectively with customers and internal teams, escalating issues appropriately.
• Identifies basic operational or safety issues and reports/escalates them to the proper personnel.
• Maintains assigned tools, equipment, and parts inventory in an organized and responsible manner.
• Establishes and maintains positive working relationships with customers.
• Supports the promotion of company products and services when appropriate.
• Accompany Field Technicians levels 1, 2, & 3 on service call outs, and scheduled service installs and tasks that require additional assistance
• Load and unload trucks safely, and maintain all transportation paperwork
• Maintain the workstation, tools, and equipment to meet safety requirements
• Daily, weekly, and monthly cleaning assignments throughout the warehouse
• Prepare new products for shipment to customers, including pulling the product, installation of basic parts, packaging accessories, completing quality control inspections, and prepping for outbound shipping
• Completes with all company policies and procedures, including safety, environmental, warranty, and operational standards.
• Ensure all assigned tasks are completed according to defined procedures and checklists.
• Follows all OSHA, EPA, hazmat, and company safety procedures, including spill containment and non-potable water handling.
• Performs other duties as assigned.

Required qualifications and Skills

• Ability to read and interpret safety rules, operating instructions, technical manuals, and work procedures.
• Ability to follow written, verbal, diagrammatic, and scheduled instructions.
• Strong attention to detail and ability to complete repetitive tasks accurately.
• Basic troubleshooting and problem-solving skills with appropriate escalation when needed.
• Strong organizational and time-management skills.
• Reliable, self-motivated, and able to work independently within defined procedures.
• Strong customer service and communication skills, including active listening.
• Basic proficiency with mobile communication tools (cell phone, tablet, laptop).
• Basic Microsoft Office skills (Word, Excel, Outlook) preferred.

Required education & experience

• High school diploma or equivalent required.
• Valid, clean driver's license (MVR check required in applicable state)
• 0–2 years of experience in battery service, field service, or related technical/mechanical work preferred.
• Prior experience in customer service or field operations is strongly preferred.
• Basic understanding of electricity/electronics preferred; training provided.