Customer Experience Representative | Work From Home

Customer Experience Representative | Work From Home

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

Work From Home Opportunity

100% Remote | Flexible Schedule | Training Provided

Are you looking for a remote career that offers flexibility, collaboration, and professional growth while allowing you to make a meaningful impact?

AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives . This opportunity is ideal for professionals who enjoy helping others, solving problems, and building lasting client relationships in a fully remote environment.

Whether you're beginning your career or bringing experience in customer service, retail, healthcare, hospitality, education, or administrative support, we'll provide the training, mentorship, and resources needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the professional development and long-term success of our representatives.

Our fully virtual environment promotes collaboration, continuous learning, and career advancement while providing the flexibility to work from home.

What You'll Do

As a Remote Client Service Representative , you'll work directly with clients who have requested information regarding their benefits and coverage options.

Client Responsibilities

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Explain products and services clearly and professionally

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer support and follow-up communication

• Build strong, long-term client relationships

• Maintain accurate client records and documentation

• Collaborate with team members to deliver an outstanding client experience

Professional Development

• Participate in structured virtual training and coaching

• Develop communication, customer service, and leadership skills

• Learn industry products, systems, and best practices

• Collaborate with a supportive remote team

• Continue growing through mentorship and professional development opportunities

What We Offer

100% Remote Work

• Work remotely from anywhere within the United States

• Flexible scheduling after training

• No commuting

• Modern virtual work environment

Professional Growth

• Comprehensive onboarding and training

• Weekly coaching and mentorship

• Leadership development opportunities

• Performance-based career advancement

• Promotion from within

Weekly Pay & Performance Incentives

• Weekly performance-based compensation

• Performance bonuses

• Leadership recognition opportunities

• Career advancement based on performance

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Union-supported work environment

• Leadership conferences and professional development events

• Advanced virtual technology and collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Attention to detail and accuracy

• Self-motivation with the ability to work independently

• Professionalism and integrity

• Positive attitude and willingness to learn

• Commitment to delivering exceptional customer service

• Comfort using computers and virtual communication platforms

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service

• Client Relations

• Administrative Support

• Retail

• Hospitality

• Healthcare

• Education

• Call Center Operations

• Sales

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Build Your Future?

If you're looking for a flexible work-from-home career where you can grow professionally, help working families, and make a meaningful impact every day, we'd love to hear from you.

Apply today and begin building a rewarding future with AO.

Work From Home. Help Families. Grow Your Career.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.