Hotel Front Desk Manager / Guest Services Manager

Job Category : Administration Requisition Number : HOTEL005172 Posted : April 8, 2026 Full‑Time On‑site Locations FIS - Overland Park – Fairfield Inn & Suites – Kansas City/Overland Park 12440 Blue Valley Pkwy Overland Park, KS 66213, USA Position: Guest Service Manager Starting Salary Range: $50,000 – $55,000/year (or more based on experience) Employment Type: Full‑Time Application Deadline: April 30, 2026 Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests. We Offer Team Culture – we work as a team and take pride in supporting each other every day Training and Growth – on‑the‑job training and support for career growth within the company Employee Recognition – we celebrate achievements and recognize the hard work of our team members Benefits Available 11 paid holidays per year, paid vacation, sick, bereavement, and jury duty Affordable health, dental, and vision plans for you and your family Low‑cost accident, critical illness, and hospital coverage Short‑ and long‑term disability coverage paid by RMC Life / AD&D insurance company‑provided with additional optional coverage for your family Tuition reimbursement for college credits or professional certification Flexible spending plan options 401(k) retirement plans with company contribution Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources What You’ll Do Manage the daily operations of the front desk, including guest check‑in/check‑out and reservation management Lead and train the guest service team to provide exceptional customer service and support Handle guest inquiries, requests, and complaints in a timely and professional manner Monitor guest satisfaction and implement improvements to enhance the overall experience Collaborate with other departments to ensure smooth operations and address any guest issues Prepare reports on guest feedback and service performance for management review Ensure compliance with hotel policies and procedures, including safety and security measures We’re Looking For Previous experience as a Guest Service Manager or in a similar role is required Strong leadership and interpersonal skills, with the ability to motivate a diverse team Excellent communication skills and a commitment to guest satisfaction Proficiency in hotel management software and front desk operations Ability to work flexible hours, including evenings, weekends, and holidays A passion for hospitality and a desire to create memorable experiences for guests At Raymond Management, we prioritize a team‑centered culture where every member is valued, supported, and empowered to create high‑quality experiences for both teammates and guests. If you’re ready to be part of a team that cares for its people, apply today! We manage an award‑winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Raymond Management Company