Tier Two Technical Support

Job Description

Description


SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.

This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.

JOB DUTIES:

• Provide real-time technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
• TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
• Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
• Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.

Other duties will include Tier 2 level support covering:

• Resolution of Escalated Tier 1 Tickets.
• System Recovery (Reboots, Network Outages, Power Outages).
• Mission System / Operating System Service Restarts.
• Dataflow Issue Ticket Creation. Engage support from external dataflow partners for resolution of problems. Validate / Troubleshoot RF Data and Applications.
• Perform network and application-level troubleshooting if RF is unavailable / interrupted to sensor software.
• Work with analysts to enable or troubleshoot specific signal detection / collection.
• Coordinate Field Support Representative (FSR) support for touch labor.
• Track and Report Hardware Problems.
• Respond to Cyber Security Alerts and Required Actions. Respond to System Alerts and Initiate Response Plan.

Qualifications


REQUIRED EXPERIENCE AND CLEARANCE:

• Bachelor's Degree in Information Technology/Computer Science or equivalent technical Bachelor's degree and nine years of overall experience, 3-5 years of direct experience in IT and information assurance, or equivalent relevant disciplines. Additional years of experience maybe substituted in lieu of a degree.
• IATII Level Certification in line with DoD 8570.
• Relevant computing environment certification. (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).
• Experience working with Windows OS and Linux.
• Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
• A TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract. A current Counterintelligence (CI) polygraph or higher is also required for this contract. Dual citizenship is a disqualifier for this position.

REQUIRED SKILLS:

• Minimum 3 to 5 years of experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
• Ability to read and understand network and electronic diagrams and troubleshoot system errors.
• Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help).
• Strong background in Microsoft Office tools.
• Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
• Experience with the following:
  • Linux, specifically RedHat variety.
  • Security (SELinux).
  • Security (ACL).
  • Security (PAM).
  • Coding (BASH).
  • Coding (Puppet).
  • YAML.
  • Network (TCP/IP).
  • Network (DHCP Server, Linux).
  • Network (DNS Server, Linux & Windows).
  • Provisioning (PXE / Anaconda).
  • Active Directory.
  • Niagara Files.
  • Public Key Infrastructure.

DESIRED SKILLS:

• Familiarity with the systems being supported by this help desk.
• Familiarity with communication security and signals intelligence designs and operations.
• Familiarity with network operations and repair.
• Familiarity with Quality Assurance (QA) policies and procedures for DoD systems.
• Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
• Prior military IT or networking experience is a plus.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview


SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.


We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.