Information Technology Support Specialist

The Level 1 End User Support Specialist serves as the first point of contact for end-user technical issues across the corporate office and remote locations. This role is responsible for delivering prompt, courteous, and effective technical support while maintaining a high standard of customer service. The ideal candidate combines strong technical troubleshooting skills with exemplary interpersonal abilities and thrives in a fast-paced environment supporting a mid-to-large user base. Must Have: 2 years of tier 1 tech support experience experience with windows 11, Microsoft 365, and business applications troubleshooting experience – prior experience supporting 1000-3000 end-users (corporate level) excellent customer service experience – familiar with ticketing system & ITIL aligned support workflows required CompTIA A+, Microsoft Certifications Plusses: experience supporting HCSS, Adobe Creative Cloud, Bluebeam, and PlanGrid Day to Day: Monitor incoming ticket queues and either resolve end-user issues directly or triage and assign tickets to the appropriate engineer. Answer incoming support calls and resolve issues in real time, research and follow up with the user, or create and route a ticket to the appropriate technician or group. Document all troubleshooting steps, resolutions, and communications within the ticketing system. Set up, relocate, and decommission workstations throughout the corporate office. Image laptops and desktops in accordance with company standards and deployment procedures. Troubleshoot, install, and manage printers and scanners across the environment. Set up, maintain, and troubleshoot conference room AV and collaboration equipment in the corporate office. Provide white-glove support for executive meetings and company-wide events as needed. Order and maintain inventory of end-user peripherals, including monitors, docking stations, video cables, webcams, mice, keyboards, and related accessories. Track asset assignments and ensure accurate records of deployed equipment. Assist in managing HCSS subscription groups and user accounts. Provision software licensing to end-users upon request, including Adobe, Bluebeam, and PlanGrid. Support account provisioning, password resets, and basic access requests. #J-18808-Ljbffr Insight Global