Relationship Builder-Teller (Troost Branch)

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and this position should lead this value by example.We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones. Did we say productive? We’re super productive.Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.Besides that, here’s what else keeps Team Members here:Up to 27 days off a year, including:10 paid HolidaysMental Health DayAnniversary DayPTO starting on the first day40 hours of Paid Volunteer Time per yearTraditional & Roth 401K with company matchMedical, Dental, and Vision benefits effective 1st of the month following first dayWellness credit available for Medical premiumsCompany paid benefits including:Basic Life and AD&D InsuranceShort-Term Disability InsuranceLong-Term Disability InsuranceVision InsuranceMaternity & Menopause Support ProgramsEmployee Assistance ProgramOn-Site Gym at our Headquarters location in Overland ParkDiscretionary Stakeholders bonus programAttractive interest rates on Team Member checking & Team Member money market accountsConsumer and mortgage loan discountsWe love to smile, which is why it’s in our logoRole:The primary responsibility of this position is to deliver outstanding service to Members by accurately processing a variety of financial transactions. These transactions include handling cash, balancing accounts, and ensuring each transaction is conducted in accordance with established Credit Union policies and procedures. The role also includes actively promoting Mazuma's products and services to Members, thereby supporting their financial needs. It is essential to maintain a professional, organized, and efficient work environment at all times.Essential Functions & Responsibilities:Member Service and Engagement: Deliver exceptional service by greeting Members warmly, addressing their needs, and resolving any issues promptly and professionally. Strive to create a positive experience for every Member.Transaction Processing: Accurately and efficiently process Member transactions, which include deposits, withdrawals, loan payments, check cashing, savings bonds, check cashing, and money orders. Ensure all transactions are completed in compliance with established Credit Union policies and procedures.Cash Drawer Management: Maintain accurate cash drawer balancing throughout the workday and promptly reconcile any discrepancies to uphold financial integrity. Adhere to established procedures for cash controls to ensure the security of both Member funds and Credit Union assets.Record Keeping and Documentation: Responsible for maintaining accurate records and documentation of all transactions and Member interactions.Member Resolution: Promptly resolving Member concerns in a professional manner is a key aspect of the role. Complex issues should be escalated to leadership as needed to ensure timely and effective solutions.Product and Service Recommendations: Evaluates opportunities to introduce Mazuma’s products, services, and marketing promotions that align with Members’ needs, providing solutions customized to their individual circumstances. When suitable, Members are referred to specialists in the branch, business, mortgage, and wealth management.Compliance and Security: Remain fully compliant with all applicable regulations, including the Bank Secrecy Act (BSA), as well as all Credit Union policies, procedures, and security measures. Maintain strict confidentiality of all Member information in accordance with Credit Union standards and regulatory requirements.Professionalism and Teamwork: Team Members are required to consistently maintain a professional and orderly work environment, including presenting an appearance that aligns with Credit Union standards. Actively fostering a positive team dynamic enhances branch performance and ensures Member satisfaction.Branch Operations Support: Provide assistance to other branch teams and perform operational responsibilities as required, including support for opening and closing procedures and management of vault transactions, to ensure efficient daily operations.Relationship Building: Develop and maintain constructive relationships with Members and other Team Members to cultivate an inclusive and supportive workplace atmosphere.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.Competencies:Job & Technical ExpertiseResults OrientationMember Service & RetentionPersonal AccountabilityCommunication & Interpersonal SkillsTeamwork & CollaborationDevelops Self & OthersStrategic Thinking & VisionCulture Expectations:Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate and should lead by example.Teamwork – Proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position.Learning & Growth – Demonstrates initiative in not only self-development, but the development of others. Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction.Knowledge and Skills:Required Experience:Cash handling experience (e.g., cashier, retail sales).Customer service experience in a fast-paced environment.Preferred Experience:Prior retail banking experience preferred.Knowledge of financial products and services is a plusEducation:Required Education:High school diploma or equivalentOther Skills:Displays outstanding communication abilities and builds positive relationships with Members and Team Members.Maintains a high standard of accuracy and attention to detail while processing financial transactions.Works effectively both independently and collaboratively within a team environment.Handles multiple tasks simultaneously, prioritizing responsibilities to ensure timely completion of assignments.Utilizes strong problem-solving skills and professionalism to address Member inquiries and resolve concerns.Is physically capable of standing for extended periods, up to eight hours as needed.Demonstrates proficiency in basic math skills, including addition, subtraction, multiplication, and division.Physical Requirements:Must be capable of standing, walking, bending, stooping, and reaching for periods of up to 8 hours or more. Ability to lift 25 lbs. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be capable of climbing and descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance, including Saturdays.Work Environment:Must be able to routinely perform work indoors in a climate-controlled shared work environment with minimal noise.Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify. #J-18808-Ljbffr Mazuma Credit Union