Host

Host Position at Bartolotta Restaurants

Love being at the center of the action? As a host, you'll greet guests, keep the dining room running smoothly, and set the tone for an amazing experience.

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 18 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

• Medical, Prescription, Dental, and Vision Insurance (Full Time Only)
• Company-Paid Life Insurance (Full Time Only)
• Supplemental Life Insurance (Full Time Only)
• Company-Paid Short- and Long-Term Disability (Full Time Only)
• Supplemental Accident and Critical Illness Insurance
• Supplemental Hospital Insurance
• Employee Assistance Program (EAP)
• LegalShield and IDShield Protection
• Pet Insurance
• 401(k) Savings Plan
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Complimentary Workday Family Meal
• Dining Discounts at Bartolotta Fine Dining Locations
• Discounted Discovery World Passes
• Discounted Fiserv Forum Tickets

In addition to these benefits, you will have the opportunity to work alongside world-class mentors who provide hands-on training and development opportunities to support your career growth. If you have a passion for excellence and hospitality, we would love to welcome you to our team.

The Host will greet, assist, and provide direction and information to customers and other guests of the organization.

Primary duties and responsibilities include:

• Greeting customers and guests; determining the purpose of each person's visit and directing or escorting him or her to the appropriate location.
• Managing the waitlist during high volume periods while providing accurate quotes for wait times.
• Taking reservations into reservation book providing clear and accurate guest information.
• Promptly answering phones and routing calls to the proper custodian.
• Knowledgeable in areas of menu reading to effectively field questions from guests, vendors, and phone inquiries.
• Logging and performing exchange of monies for gift certificate purchases.
• Presenting professional demeanor in attire, language, and attitude.
• Performing side work before, during, and after shift as has ended.
• Maintaining a clean, safe, and organized work area/station.
• Performing other duties and assisting other team members as assigned.

All other duties as assigned.

Requirements:

Qualification requirements include:

• Exceptional interpersonal, oral, and presentation skills focusing on customer satisfaction.
• Ability to work in fast-paced, changing environment.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

Education and/or experience requirements:

• High school diploma or equivalent required.

Physical requirements:

While performing the duties of this job, the employee is:

• Regularly required to talk, use repetitive motion, type, and hear.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Walking through dining room on carpeted and hard wood flooring.
• Light/moderate lifting is required.
• Position dictates working in a fast-paced environment and subject to irregular hours including late nights, early mornings, weekends, and holidays.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.