(USA) Member Specialist

Sam's Club #8261 455 31st St, Kenner, LA 70065-4101

R-2377717

$17.00 - $25.00/hr* Full time Shifts may vary What you’ll do Ensures the area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member and identifying member needs, assisting members with purchasing decisions and locating merchandise Provides member service by maintaining the self‑checkout area, resolving member issues and concerns, promoting Sam’s Club products and services, providing guidance and support to members regarding self‑service technology, processing member purchases, assisting with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types, and assisting members with transactions utilizing the self‑checkout area Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures and ensuring compliance with company security and safety practices Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training and providing continuous learning and process improvement opportunities Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties and feedback Embodies core values such as respect for individuality, integrity, customer focus, and continuous improvement by engaging in behaviors like embracing diversity, building strong relationships, mentoring, modeling integrity, and delivering results through informed decision making Minimum Qualifications Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications Compensation The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may be paid in the form of premiums ranging from $0.35 per hour to $3.00 per hour, depending on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. Benefits Health benefits: medical, vision, and dental coverage Financial benefits: 401(k), stock purchase, company‑paid life insurance, and matching contributions Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, voting, with PTO/PPTO available for vacation, sick leave, holidays, or other purposes Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more Live Better U: company‑paid education benefit program covering tuition, books, and fees for full‑time and part‑time associates We maintain a drug‑free workplace and have a zero tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and promotes a safe and productive work environment. #J-18808-Ljbffr Walmart