Restaurant Supervisor

Job Description

Job Description

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 25 years of experience in the hospitality field.

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SUMMARY : Assist and directs Restaurant, Bar and Room Service operations and activities to ensure a positive experience to all guests. 

DUTIES: The Food & Beverage Supervisor is responsible for coordinating, supervising, and directing all property food and beverage operations, while assisting in maintaining a profitable Food & Beverage department and high quality products and service levels. The Food & Beverage Supervisor is expected to assist in marketing ideas to promote business, reducing employee turnover, and meeting productivity levels while keeping quality consistently high. The Food & Beverage Supervisor supervises staff, assists management, and coordinates all service personnel to maximize departmental productivity, while maintaining standards and exceeding customer expectations.

• Responsible for assisting management of restaurant, bar, tasting room, and banquet operations including food and beverage preparation and service, team members, ordering inventory, and food and beverage cost control
• Be present on the floor to ensure all Food and Beverage is served as per Hotel Standards
• Be present in all outlets and attend to all guest requests to ensure guest satisfaction
• Assist with implementing new menus and training team members on menu knowledge and SOP's
• Assist with training, supervising, and guiding Food and Beverage team members
• Ensure that the facility remains in compliance with safety regulations and health codes
• Assist in responding to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service
• Assists with periodic meetings with F&B team to review past and future performance of service, quality, and general information concerning guest and employee relations
• Supervise and handle all F&B needs for any events or functions and participate in BEO meetings
• Assist with planning and executing all events 
• Coordinates with the event host on all aspects of the banquet function.
• Performs planning and organization functions for the banquet department like maintaining the banquet logbook, maintaining and updating function sheets and BEOs. 
• Assist in conducting pre-shift and pre-function meetings. Discuss any last minute changes with the banquet team as they come up. 
• Maintains relationships with vendors including, but not limited to, rental companies, entertainment suppliers, and transportation companies. 
• Maintains timely and effective paper flow and communication within the sales and catering area, as well as with other departments. 
• Support Sales Team as requested.  
• Coordinate Sales Department and other in-house events. 
• Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service. 
• Responsible for accepting and accurately recording payments for events and deposits. 
• Set up, execution, and break down of resort events: i.e. movie nights, live music, pool parties, etc. 
• Assist with amenities and welcome note cards. 
• Special projects or other duties as assigned. 
• Any and all duties assigned by management

JOB KNOWLEDGE : Two years of related experience or equivalent. Current knowledge of regional and national trends in food and beverage. Demonstrated proficiency in supervising and motivating subordinates.

BENEFITS (Full-time):

• 401(k)
• 401(k) matching
• Dental insurance
• Company parties
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Opportunity for advancement
• Paid time off
• Referral program
• Training & development 
• Tuition reimbursement
• Vision insurance

SCHEDULE:

• Able to work varied schedule that includes: mornings, mid-day, evenings, weekends, and holidays.