Shift Manager

Part-Time and Full-Time Availability

The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.

Benefits

• Employee discount
• Flexible schedule

Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting
• 1-year experience as Shift Lead or Manager or Donatos equivalent experience
• Can execute all items on the Shift Manager readiness checklist

Duties & Responsibilities

• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork. Manages dough and day dots to ensure the best quality. Effectively uses Donatos’ per-shift and shift job aids and tools to ensure optimum product quality. Trains and enforces correct cash control procedures. Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
• Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise. Uses proper security and verification procedures when handling deposits and safe contents. Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
• Interacts with and listens to customers attentively and enthusiastically. Displays caring and empathy for customers and follows correct steps when resolving complaints. Ensures customers receive their orders accurately and within the quoted promise times. Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Acts in a timely and decisive manner to adjust staffing for business volume changes. Controls food cost components of waste, prep, weights, portioning, and theft during shifts. Manages food, labor and costs through training and coaching. Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Ensures the team delivers all elements of Donatos Service Behaviors. Contributes to the team morale by displaying enthusiasm and commitment by word and action.
• Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist). Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
• Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.). Manages food, labor and costs through training and coaching.
• Demonstrates, trains, and enforces operating norms including but not limited to uniform policy, attendance, safety procedures, cleanliness. Knows, enforces, and educates Associates on all applicable labor laws.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department. Properly executes, enforces, and manages food safety and sanitation requirements.