Pink Jeep - Adventure Tour Concierge

Looking for a role where adventure meets hospitality? Join Pink Jeep at the Hilton as an Adventure Tour Concierge , where you'll craft unforgettable guest experiences by booking activities, sharing local insights, and serving as the go-to Sedona expert-while collaborating with a passionate team dedicated to exceptional service.

The Adventure Tour Concierge serves as the full-service on-site concierge at Hilton Sedona Resort at Bell Rock. They are responsible for serving the needs of Hilton guests seeking assistance with booking activities, dinner reservations, area directions and overall general information about Sedona and Arizona. The Adventure Tour Concierge will work as part of a team sharing guest services responsibilities and communicating closely with his or her coworker to ensure the highest level of customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Become very knowledgeable and familiar with activities, restaurants, attractions, hiking, driving directions, etc. in Northern Arizona and Statewide.
• Use your expertise to identify and make recommendations to the guests based on guest's requests and questions.
• Sell and book Pink Jeep Tours, as well as other vendors to the Hilton guests.
• Recommend restaurants and make dinner reservations for Hilton guests.
• Assist Hilton staff where appropriate with guest-related issues.
• Track guest bookings and reservations using the Pink Jeep Tours Gantt as well as the dedicated Hilton Gantt.
• Know and understand sales goals for Pink Jeep Tours bookings / revenue and work to attain these goals.
• Engage guests in pre-arrival communication to schedule activities/tours before they arrive on property.
• Assist in any opportunities provided by Hilton to meet and network with Hilton guests

QUALIFICATIONS AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Extensive knowledge of Pink Jeep Tours and area knowledge
• Great customer service and sales skills
• Outgoing personality
• Relationships with local community contacts and experience highly desirable
• Excellent interpersonal, communication, and customer service skills
• High level of integrity, good judgment and problem-solving skills
• Strong team player that is self-motivated and takes initiative
• Ability to motivate, organize and prioritize work load
• Effective time management and multi-tasking capabilities
• Proficient computer experience required (MS Windows, E-Mail, Word, Access, Excel)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.