Senior Customer Support Coordinator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Who We Are Looking For

Xylem is seeking customer-focused professionals who enjoy managing complex work, coordinating across multiple teams, and helping customers achieve successful project outcomes. The ideal candidate takes ownership of their work, communicates clearly, follows through on commitments, and looks for opportunities to improve processes and the customer experience.

Candidates with experience in customer support, project coordination, order management, sales support, procurement, logistics, operations, project administration, or business support functions are encouraged to apply.

At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by customer service, collaboration, and making a real impact, we invite you to bring your skills to our team as a Customer Support Coordinator.

Essential Responsibilities

• Coordinate complex customer projects from quote through execution and completion.
• Prepare, review, and process quotes, sales orders, change orders, invoices, and project documentation.
• Support project startup activities including compliance documentation, vendor setup requirements, waivers, customer forms, and purchasing requirements.
• Create and manage supplier purchase orders while partnering with sourcing and procurement teams to meet project needs.
• Maintain visibility of active projects and communicate status, risks, delays, and action items to internal and external stakeholders.
• Coordinate with sales representatives, project managers, operations teams, logistics partners, and technical resources to ensure project success.
• Track equipment, materials, shipments, deliveries, and project milestones.
• Support billing activities, project invoicing requirements, and customer-specific billing processes.
• Manage customer documentation, compliance records, signed field service documentation, and project files in accordance with company requirements.
• Monitor project backlogs and open action items to ensure commitments are met.
• Maintain accurate customer, project, and order information within CRM and ERP systems.
• Serve as a central point of coordination for issue resolution, escalating concerns when appropriate and recommending solutions.
• Identify opportunities to improve project workflows, reduce rework, standardize processes, and improve customer outcomes.
• Support continuous improvement initiatives by analyzing trends, performance metrics, and recurring issues.
• Provide thorough, complete, and professional communication to customers and internal teams.

• Maintain reliable attendance and follow company time-off and notification procedures.

Preferred Qualifications

• Bachelor’s degree in Business, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Experience supporting project-based operations, customer service, order management, procurement, logistics, construction support, rental operations, or industrial services preferred.
• Experience working with ERP, CRM, procurement, or project management systems preferred.
• Strong organizational and project coordination skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong problem-solving and decision-making skills.
• Ability to collaborate effectively across sales, operations, finance, procurement, logistics, and technical teams.
• Excellent attention to detail and documentation management.
• Knowledge of purchasing, invoicing, compliance documentation, or project administration processes preferred.

• Continuous improvement mindset with a focus on customer experience and operational excellence.

Salary:

The estimated salary range for this position is $32.00- $43.00. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation