Service BDC Agent
$3,500 - $5,800 per monthOakes Kia
Service BDC Agent Location: Oakes KIA | North Kansas City, MO
Schedule: Full Time | Monday - Friday with rotating Saturday
Compensation: $3,500 - $5,800 monthly based off performance
About the Role The Service BDC Representative is responsible for supporting the service department through inbound and outbound customer communication, appointment scheduling, service retention efforts, and customer follow-up processes. This role plays a major part in maintaining customer satisfaction, helping drive service traffic, and supporting overall dealership operations in a fast-paced environment. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development. Pay & Benefits
Schedule: Full Time | Monday - Friday with rotating Saturday
Compensation: $3,500 - $5,800 monthly based off performance
About the Role The Service BDC Representative is responsible for supporting the service department through inbound and outbound customer communication, appointment scheduling, service retention efforts, and customer follow-up processes. This role plays a major part in maintaining customer satisfaction, helping drive service traffic, and supporting overall dealership operations in a fast-paced environment. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development. Pay & Benefits
- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off + paid holidays
- Employee discounts
- Career growth across multiple stores
- Locally owned and operated
- Tuition reimbursement
- Community involvement and volunteer opportunities
- Answer inbound service calls and assist customers with scheduling appointments
- Make outbound calls to support service retention, appointment follow-up, missed appointment recovery, and customer communication efforts
- Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during customer interactions
- Assist with special order parts communication, appointment confirmations, and administrative follow-up tasks
- Work closely with the service department team to support daily operations and adapt to changing responsibilities throughout the day
- Assist in professionally de-escalating upset customer situations and helping provide positive service experiences
- Organized and able to multitask in a fast-paced environment
- Professional and customer-focused
- Comfortable handling phone calls and customer communication throughout the day
- Adaptable and willing to support different responsibilities as needed
- Reliable with strong follow-through and accountability
- Calm under pressure and comfortable handling customer concerns
- Team-oriented with strong communication skills
- Coachable with a positive attitude and willingness to grow
- Valid driver's license with a clean or acceptable driving record
- Ability to pass a standard background check
- Strong reliability and consistent attendance
- Comfortable working in a fast-paced, customer-focused environment
- Basic computer skills and willingness to learn new systems
- Previous customer service, BDC, call center, or dealership experience preferred but not required
- Comfortable handling customer concerns and working in a team-oriented environment
Vacancy posted 2 days ago
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