Regional Technical Service Manager

Position Overview

This role is responsible for strengthening regional service capabilities throughout the western United States, providing advanced technical support, and building strong relationships with service partners across an assigned territory. The position supports the resolution of complex product and application challenges, delivers technical training, and provides guidance on system selection, sizing, and installation to help ensure successful project execution and reliable product performance.

This position requires approximately 70% nationwide travel to support field service activities, technical training, and customer needs.

Qualifications and Experience

• At least 8 years of professional experience in the HVAC industry, with a background in technical service, field applications, equipment support, or technical education.
• A minimum of 2 years of hands-on experience with geothermal systems , including service, troubleshooting, application, or installation-related work.
• Working knowledge of conventional HVAC and hydronic system design, operating principles, and field applications.
• Strong diagnostic skills, with the ability to evaluate equipment issues, identify contributing factors, and recommend effective solutions.
• Experience educating, advising, or supporting external service partners and other technical stakeholders.
• Understanding of equipment selection, system application, and installation practices.
• Strong written and verbal communication skills, with the ability to explain technical concepts to a variety of audiences.
• Sound judgment, analytical thinking, and organizational skills, including the ability to prioritize field issues and work independently.
• Ability to develop productive relationships with customers, channel partners, and internal teams.
• Proficiency with Microsoft Office applications.
• Willingness and ability to travel nationwide approximately 70% of the time