Field Service Technician 1

Gaming:Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryTHIS IS AN URGENT NEED IN BUFFALO, NYIn this customer facing role you will...Perform preventative maintenance on VLT's (Video Lottery Terminals), ETG's (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.Ensure proper operations of the VLT's, and ETG's via diagnostic tests, software settings, and functional testingNavigate Management Terminal (MT) daily to verify VLT statusWhere applicable, assemble and prepare accessories for installations per change order.Complete accurate Incident Reports in accordance with the Gaming Commission and company standardsComplete required maintenance records in a clear and precise mannerComplete detailed daily/weekly tech logsAdhere to L&W's Field Service established standards, policies, and proceduresFollow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)Ensures all tools and equipment used are kept in proper, safe, and working conditionStay current with all Light & Wonder Field Advisories and eLearningReview customer issues with management, and technical lead as they ariseQualifications:Must be at least 21 years of age, maintain a valid driver's license, and be able to obtain and maintain gaming licenses as requiredOne year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly levelBasic knowledge of electricity, electronics, and mechanics of gaming type devicesBasic understanding of network communication, and network troubleshootingMust be able to lift and carry 50 lbs. on a regular basis for short distancesTransport heavy equipment using proper moving devicesDemonstrate safe and proper use of hand tools and power toolsBasic knowledge of PC operation, and security risks relating to PC operationBasic Microsoft Office skills (Outlook, Word, Excel, and Power Point)Ability to read and understand Light & Wonder schematics and service manualsAble to prepare conversion projects or installations with limited or no supervisionAbility to maintain good customer relations, both internally and externallyBasic knowledge of current Light & Wonder gaming devices to the assembly levelGood problem-solving skillsTravel requirements may include working at other facilities within our departmentShift assigned may be 1st, 2nd or 3rd shiftCompensation:The pay range for this role is $23.00 - $26.00 per hour ., with eligibility to receive other supplemental earnings such as over-time . Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.*This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.EducationMust have a high school diploma or equivalency.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.