Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Since opening in December 2020, our office has grown to a team of five. We take pride in working hard while keeping the culture fun, supportive, and rewarding. Successes are shared across the office, and while we keep work as the priority, we also enjoy celebrating wins together.

Team members enjoy perks such as benefits after 90 days, quarterly outings (from go-kart racing to team fun at Dave & Buster’s), and a fully stocked break room with snacks, drinks, and even lunch meat so you can make a sandwich without spending extra on food.

We also enjoy being part of the community through events like the Senoia Car Show, Jeepfest, and the Christmas parade—with plans to get back to doing more of these in the near future.

If you’re someone with thick skin who thrives in a positive, team-oriented environment and wants to grow in your career, we’d love to meet you!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chase Mewbourn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.