Automotive Business Development Representative

Job Description

Job Description

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer’s Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

• Fast-paced, team-oriented environment 

• Career advancement opportunities—we promote from within 

• Great opportunity to grow into sales or management roles 

• Family-owned and operated culture 

• Long-term career stability 

• Employee discounts on vehicles, parts & service 

• Paid training and ongoing support 

Benefits We Offer

• 401(k) with company match

• Dental & vision insurance available 

• Paid vacation, PTO, and holidays 

• Employee discounts on products and services 

• Supportive leadership and team environment 

What You’ll Do

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

• Answer inbound customer calls, internet inquiries, and live chat requests 

• Schedule and confirm sales appointments for the dealership team 

• Respond quickly and professionally using phone, email, text, and CRM communication tools 

• Provide customers with initial vehicle and dealership information 

• Assist customers with basic financing information and next steps 

• Follow up consistently with leads that are not yet ready to purchase or missed appointments 

• Maintain accurate customer records and daily activity within the CRM system 

• Work closely with sales teams and dealership leadership to improve customer experience and appointment success 

• Participate in team meetings, training, and process improvement sessions 

What You Bring

• Previous customer service, call center, retail, hospitality, or sales experience preferred 

• Strong communication and relationship-building skills 

• Positive attitude and team-oriented mindset 

• Professional, friendly, and confident demeanor 

• Comfortable working with computers, CRM systems, email, and texting platforms 

• Ability to multitask and stay organized in a fast-paced environment 

• Strong work ethic and willingness to learn and grow 

Requirements:

• Valid driver’s license 

• High school diploma or equivalent preferred 

Why Krause Auto Group?

• Over 30 years of automotive success 

• Family-owned and operated organization 

• Promote-from-within culture with real career advancement opportunities 

• Leadership team committed to employee development and success 

• Opportunity to grow with some of the most recognized automotive brands in the world 

Perfect For Candidates With Backgrounds In:

• Customer service 

• Hospitality 

• Retail sales 

• Call centers 

• Appointment setting 

• Banking or phone support roles 

• Automotive sales support 

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.