Health Information Operations Supervisor

Health Information Operations Supervisor 6752 West Palm Beach, FL | Full-time regular Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health. The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line people management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. The supervisor provides support to the Health Information Operations Manager, maintains workflow and productivity, handles escalated situations, and drives a positive work environment. The supervisor also assists in the new hire process, meets with clients, and develops staff at multiple sites. Position Highlights This is a hybrid role that may require travel to different Florida locations to support staffing. Possible cities include Palm Beach Gardens, West Palm Beach, Delray Beach, Boynton Beach, West Boca, Pompano Beach, Ft Lauderdale, Wellington, Jupiter, and Port St Lucie. Full Time: Mon‑Fri 8:00 am‑4:30 pm Ability to work in a high‑volume environment. Processing medical record requests such as insurance requests, DDS requests, workers‑comp requests, and subpoenas. Documenting information in multiple platforms using two computer monitors. Proficient in Microsoft Office (including Word and Excel). Benefits Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. Company equipment will be provided, including a computer, monitor, and virtual phone. Full benefits: PTO, health, vision, and dental insurance, 401 k savings plan, and tuition assistance. You will Have a passion to lead, train, and motivate a growing and excited team. Communicate and collaborate with leadership on issues, opportunities, or challenges. Lead the audit team which receives requests from payors. Review data and provide client and leadership solutions. Comfortably bring new ideas, process‑improvement suggestions, and feedback to internal stakeholders. Manage the request coming in from the risk‑management team of the client. Be the leader of client locations and plan for fluctuating needs. Oversee the escalation calls from our centralized call centers. Participate in project teams and committees to advance operational strategies and initiatives. Coordinate with location/client management on complex issues while building a strong relationship. What you will bring to the table A true leadership philosophy in which the goal of the leader is to serve. Ability to support clients and your team working both on‑site and remotely. 1–2 years of health information related experience. Well‑versed with HIPAA standards. A knack for presenting to leadership, clients, and your team via video or in person. Solution provider and forward‑thinking. Detail‑ and quality‑oriented as it relates to accurate and compliant information for medical records. Power BI, MS Office. Bonus points if EMR experience with EPIC, or Cerner. Previous production/metric‑based work experience. Team building and experience elevating individuals’ careers. This job is not eligible for employment sponsorship. To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof of completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Depending on the state in which you will be working, exemptions may be available based on disability, medical contraindications, pregnancy, or religion. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. #J-18808-Ljbffr Datavant Corporation