ITH-PT Customer Service Agent

ITH-PT Customer Service Agent

Unifi Aviation, LLC is looking for a Customer Service Agent in Ithaca, New York City. The position is part-time, non-exempt, and offers a base pay rate of $16.00. The role includes both A.M. and P.M. shifts.

This position is open to individuals who are passionate, have integrity, and understand the impact of their actions on employees, customers, and partners. No prior experience is required; paid training is provided.

Job Summary: The Customer Service Agent will provide customer service for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits include flight privileges, weekly pay, full-time starts at 30 hours per week, paid time off, comprehensive medical, dental, and vision insurance, 401k, exclusive discounts, and additional wellness programs.

Job Duties:

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements include the ability to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions require the ability to work in rotating shifts and hours, nights, weekends and holidays, overtime, and in outside weather conditions which may include severe seasonal elements.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.