Assistant Program Director PS 200

ABOUT COMMONPOINT

At Commonpoint community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck Bayside Forest Hills East Elmhurst and Jamaica we proudly serve over 125000 individuals each year. From early childhood to older adulthood we support people from all walks of life on their journeys from crisis to stability and empowerment. Our wide range of programs spanning social services education and recreation reflects our mission to build a more connected inclusive and thriving community for all.

ABOUT THE ROLE

The Assistant Program Director supports the Program Director in the day-to-day operations of the program ensuring high-quality implementation of programming staff supervision participant engagement and operational excellence. The Assistant Program Director coordinates daily program operations supervises frontline staff and supports the successful implementation of program activities while ensuring compliance with funder agency and regulatory requirements.

Working collaboratively with the Program Director and Content Specialist the Assistant Director helps ensure program operations run efficiently while maintaining a safe welcoming and engaging environment for participants families and staff. The Assistant Director may oversee daily operations in the Program Directors absence or as designated.

Across the agency our seasonal and part-time staff play a crucial role in driving our initiatives forward by supporting daily operations program delivery and organizational goals.

Reports to the Program Director.

ROLE RESPONSIBILITIES:

Agency Expectations:

• Support agency initiatives by carrying out assigned duties accurately and efficiently while following established processes and contributing to basic data collection reporting or documentation as required.
• Use agency resources responsibly by following establishedprocedures safeguarding equipment and materials and/or supporting cost-effective operations.
• Work effectively with supervisors coworkers and cross-department teams to ensure clear communication timely task completion and a positive respectful work environment.
• Follow all safety protocols policies and procedures to maintain a safe work environment for staff partners and the public and promptly report concerns or incidents.

Role Expectations:

Daily Operations & Program Implementation:

• Support the day-to-day implementation of program operations and activities.
• Coordinate daily program logistics participant transitions staffing flow and operational troubleshooting during assigned program hours.
• Coordinate staff coverage and schedule adjustments to ensure safe and effective program operations.
• Conduct attendance outreach routine family communication and participant engagement efforts.
• Monitor daily program implementation and ensure timely follow-through on assigned operational priorities.
• Coordinate program operations during assigned hours escalating operational or programmatic
• concerns to the Program Director as appropriate.

Staff Support & Supervision:

• Provide day-to-day supervision guidance and operational support to frontline staff.
• Assist with onboarding scheduling coaching and performance feedback.
• Communicate daily operational priorities and support implementation of program expectations.
• Foster a collaborative accountable and solutions-focused team environment.
• Escalate staffing performance and operational concerns to the Program Director as appropriate.

Operational Support & Compliance:

• Assist with audits monitoring visits documentation and operational follow-through.
• Ensure attendance incident reports participant files and required documentation are completed accurately and on time.
• Coordinate inventory purchasing requests supply management and facility readiness.
• Maintain compliance with agency procedures health and safety protocols and licensing requirements.

Program Quality & Continuous Improvement:

• Support walkthroughs quality improvement efforts and implementation of action plans.
• Assist with participant surveys program observations attendance tracking and operational reporting.
• Support data-informed improvements that strengthen participant engagement and overall program quality.

Partnerships & External Relations:

• Collaborate with the Program Director Content Specialist school staff families agency departments and community partners to support daily program operations.
• Maintain effective communication with internal and external stakeholders.
• Represent Commonpoint professionally with participants families schools and community partners.
• Participate in staff meetings professional development and agency initiatives.

QUALIFICATIONS & KEY ATTRIBUTES:

MINIMUM QUALIFICATIONS:

• Associates degree required or in route; Bachelors degree in Education Human Services Social Work Child Development Recreation Public Administration or a related field preferred.
• Minimum two (2) years of experience working with youth in educational recreational afterschool or community-based settings.
• Previous experience providing staff supervision operational support or program coordination preferred.
• Experience supporting daily program operations participant engagement family communication and staff supervision.
• Strong organizational communication customer service and problem-solving skills.

PREFERRED QUALIFICATIONS:

• Previous experience working in a Commonpoint or DYCD-funded program.
• Experience with participant management systems attendance databases or reporting systems (e.g. DYCD Connect EZReports Salesforce).
• Knowledge of School Age Child Care (SACC) regulations and afterschool program operations.
• Bilingual skills are welcomed.

KEY ATTRIBUTES FOR ASSISTANT DIRECTOR:

• Strong organizational and operational management skills with the ability to manage multiple priorities.
• Excellent communication customer service and relationship-building skills.
• Ability to supervise coach and support frontline staff in a collaborative environment.
• Strong problem-solving and decision-making skills with the ability to adapt in a fast-paced environment.
• Detail-oriented with strong follow-through and the ability to manage daily operations effectively.
• Proficiency with Microsoft Office Google Workspace and online data management systems.
• Commitment to providing safe inclusive and high-quality programming.

WORKING CONDITIONS & JOB DETAILS:

WORKING CONDITIONS:

Work is performed primarily in a school or office setting with regular activities conducted in classrooms gyms cafeterias outdoor spaces and other program environments as needed.

• Position may require exposure to varying environmental conditions including outdoor weather loud noise and other conditions associated with school-age and community-based programming.
• Requires the ability to sit stand walk bend stoop reach and use a computer and other office equipment for extended periods throughout the workday.
• Must be able to lift and carry materials supplies and equipment weighing up to 25 pounds with occasional assistance for heavier items as needed.
• Requires flexibility to work occasional evenings weekends and extended hours to support program operations special events training family engagement activities and agency initiatives.
• Travel between program sites schools agency locations and community events may be required based on program operational and funding needs. Temporary reassignment to alternate program sites including summer program locations may also be required to support agency operations.

JOB DETAILS:

Work Schedule: MondayFriday. Typical afterschool hours are approximately 2:00 PM6:000 PM . Schedules may vary based on program needs and may include earlier start or end times as well as full-day shifts during school breaks holidays training meetings and special events. Up to 19 hours per week.

Non-Union Position.

In Person.

Commonpoint is an equal opportunity employer.

Required Experience:

Director