Mortgage Call Center Representative

Mortgage Call Center Representative We are seeking a dedicated and passionate Mortgage Call Center Representative to join our dynamic team to help others achieve the dream of homeownership. In this role, you will be the first point of contact for customers navigating the mortgage process and you will be the first voice many hear on their journey toward homeownership. Your ability to listen, empathize, and resolve issues will help families feel confident and cared for throughout their homeownership journey. Key Responsibilities Handle inbound and outbound calls related to mortgage applications, loan servicing, and general inquiries Assist customers with online account access Represent Churchill Mortgage in a professional manner Use scripts to identify a prospect situation, screen, record information, and connect with a Home Loan Specialist Correspond with customers via phone, email, text, or chat Perform various tasks to support the Sales Conversion department's commitment to each branch for calls or projects Determine the needs of clients through effective listening and questioning skills Make outbound calls to identify client needs and respond by providing superior service and resolution Answer rollover calls and direct to appropriate team member Demonstrate proficiency with Lead Management CRM System – must be able to move seamlessly through records, search & find, add new records, review history, change status, identify duplicate, etc. Make an average of 130 calls per day to prospective clients that have inquired about a mortgage Guide customers through a short form loan application online as needed Serve as a backup to our receptionist for breaks/lunch on a rotating schedule with the entire Sales Conversion team Meet performance goals while prioritizing care and integrity Other duties as assigned Qualifications Is humble, hungry & smart Possesses the ability to work both in a team atmosphere and independently Has exceptional verbal & written communication skills Wants to be part of a highly motivated team with a proven track record of success that also has a lot of FUN Must be coachable and willing to learn Must come to win every day with a great attitude. We believe attitude is everything! Must be organized, independent, resourceful, and diligent Must be able to work at a fast pace Must be able to stay calm under pressure Ability to multitask across systems while maintaining accuracy and empathy Familiarity with mortgage terminology and loan lifecycle (origination, closing, servicing) Education & Experience High school diploma or equivalent 1+ year of customer service or call center experience Strong communication and active listening skills Ability to multitask across systems while maintaining accuracy Familiarity with mortgage or financial terminology a plus Computer Skills Moderate to Proficient experience in Microsoft Office (Word, Excel, Outlook, etc). Experience working with CRM system. Background Check Must be able to pass a criminal history information background check. Other duties may be applicable as business needs may dictate and as assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation Hourly rate of $17.00/hour ($35,360 annual) Bonus $1,200 - $2,000/Month based off production. Eligible for bonus after 3 months. Avg bonus for all team members is $1,800/month. Schedule Monday – Friday: 9:30 am - 6:00 pm In Office Benefits Churchill Mortgage’s generous benefits package is available to all full-time employees. Includes Medical, Dental, Vision, HSA, FSA, Life, Disability, Accident, Cancer, Critical Illness, Paid Time Off in addition to sick days and floating holidays, 401(k) & ESOP. Employees Own The Company Our ESOP was established by founder and president, Mike Hardwick, in 2013. It gives all current and future Churchill Mortgage employees ownership of the company in the form of company stock. Churchill Mortgage is the first privately‑owned mortgage company to offer an Employee Stock Ownership Program (ESOP). Churchill Mortgage Corporation is an Equal Opportunity Employer. #J-18808-Ljbffr Churchill Mortgage Corporation NMLS # 1591