Practice Manager

Position Summary Department/Unit: Medicine - General Work Shift: Day (United States of America) Salary Range: $70,068.00 - $108,605.00 This position provides overall administrative management of a variety of business-related functions, strategic planning, budget development and cost center management under the direction of the Practice Administrator. Provides hands‑on leadership for all aspects of patient relations, staffing, marketing, insurance, and financial activities to ensure their successful management. Works closely with the Practice Administrator, Nurse Supervisor, Department Chair, and the Division Heads to establish and maintain an efficient, cohesive and productive work team within the entire department and to help the practice achieve the institutional mission of high quality provision of care for patients. Key Responsibilities Process all necessary recruitment transactions Interviewing and hiring All onboarding Regular Rounding with direct reports Prepare performance reviews for any direct reports Develop and maintain employee’s annual goals Develop leadership skills of direct reports Implementation of corrective action and performance improvement plans Ensures compliance with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, and the Occupational Safety and Health Administration Prepares information requested or required for compliance with laws Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations Directly supervises all administrative staff, and clinical staff (in absence of Nurse Acts as an information resource for administrative questions in close cooperation with Administrator Maintains effective communication with staff in all levels in a timely and effective Monitors all time performance and pay practices and systems for effectiveness and cost containment Regularly review and make recommendations to Administrator for updated employee job descriptions and (re)allocation of job duties Ensure all policies and procedures of the institution are followed operationally Monitor and notify credentialed staff when licenses/credentials are up for Develop and maintain employee’s annual goals, and coach, mentor and encourage employee achievement of those goals Prepare annual performance review for any direct reports; review and collaborate other APR’s as requested by management Develop staff incentive programs to maintain and/or increase staff morale and reduce turnover Handle any employee issues or grievances Manage payroll and benefits for staff Prepare bi-weekly payroll Complete all new hire and termination processes timely via Workday Monitor and intercede with any issues regarding the staff schedule for all departments and sites and authorizes and denies overtime when necessary Coordinate, facilitate and document staff meetings and ensure institutional and departmental information and initiatives are shared consistently and effectively. monitors staff for compliance Acts as a resource to Practice Coordinators within the Faculty Practice, by providing mentorship and guidance to foster their growth and development Assists Administrator with budget preparation and manages the overall operating budget for the Department Investigates discrepancies and significant changes in monthly income and expenses; reports discrepancies to the Administrator Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and/or corrective actions, focused on the importance of maximizing results Ensures proper invoicing and tracking of receivables and payments to vendors Responsible for Accounts Payable and accurate record keeping of expenses. Maintain excellent communication on billing matters between the department and billing Assess the needs in collaboration with staff for annual expenses. Evaluates and negotiates with vendors in conjunction with the Administrator to procure capital equipment, processes purchase orders and coordinates installation and Operations Audit performance of sites for compliance with standards, policies and Procedures Ensure completion of regular tracking reports and tasks through completion, management or delegation, reporting anomalies to Administrator timely Ensure compliance with all The Joint Commission non-clinical and any other governing regulatory authority Serves as a resource for facilities management for the practice of including any repairs, service contracts for equipment and the inventory of all capital equipment and audits for completion Maintains optimal physical environment for the Department and reports any unsafe conditions, inoperative equipment or other adverse conditions to Administrator Manage elevated patient grievances and coordinate service recovery efforts when needed Ensure fiscal and operational activities are performed in such a manner that they are aligned with patient satisfaction Assists Practice Administrator in development and evaluation of departmental policies and procedures Assists Practice Administrator in Practice-wide special projects Prepares staff to respond effectively to both internal and external company issues Uses discretion at all times to ensure patient confidentiality Provide administrative support to Faculty, APP’s, and Administrator Minimum Qualifications Bachelor’s degree required; Master’s degree preferred. Three to five years of management experience in a medical office or clinical setting. Strong management, communication, interpersonal, and relationship‑building skills. High ethical and critical thinking abilities; capacity to handle difficult situations with emotional intelligence. Knowledge of quality management principles and ability to lead continuous improvement groups. Confidentiality skills and ability to maintain patient confidentiality. Proactive problem‑solving, swift learning, and positive attitude. Proficient in Microsoft Office (Word, Excel) and keyboarding skills. Experience with medical recordkeeping and billing systems preferred. Analytical financial skills, ability to prepare and analyze spreadsheets and budgets. HIPAA compliant required. Willingness to complete Albany Med Management Development Programs and other committee or meeting responsibilities. Equal Employment Opportunity Albany Med Health System is an equal opportunity employer. Data Protection This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and limited to the minimum necessary. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies, shall be made to protect information from unauthorized access and modification. #J-18808-Ljbffr