Senior Solutions Consultant

Senior Lead Solutions Consultant

Braze is looking to hire a Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.

Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution.

This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.

This role requires travel, up to 50% at peak times, and is based in one of our hub offices.

What You'll Do

Lead complex pre-sales opportunities

• Own the technical sales motion for a set of Retail accounts, from discovery through close
• Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
• Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
• Design and support technical validations and POVs that build customer confidence in Braze capabilities

Partner deeply across teams to drive outcomes

• Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
• Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
• Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early

Grow team capability through mentorship and best practices

• Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
• Raise the bar on quality, consistency, and customer-facing polish across the team

Stay current and help customers adopt modern approaches

• Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Operator, AI Agents, and more
• Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

Who You Are

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML)
• Interested in mentoring others and helping improve how the team sells and delivers value