There’s nothing more exciting than being at the center of a rapidly growing
field in technology and applying your skillsets to drive innovation and
modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Chief Data &
Analytics Office (CDAO) AI/ML & Data Platforms team,, you will solve complex and
broad business problems with simple and straightforward solutions. Through code
and cloud infrastructure, you will configure, maintain, monitor, and optimize
applications and their associated infrastructure to independently decompose and
iteratively improve on existing solutions. You are a significant contributor to
your team by sharing your knowledge of end-to-end operations, availability,
reliability, and scalability of your application or platform.
Job Responsibilities
* Guides and assists others in the areas of building appropriate level designs
and gaining consensus from peers where appropriate, supporting adoption of
site reliability engineering best practices within your team, including
modern technologies such as Databricks, Snowflake, AWS, and Kubernetes
* Collaborates with other software engineers and teams to design, develop,
test, and implement deployment and reliability approaches using automated
continuous integration and continuous delivery pipelines, while supporting
application development and production environments
* Uses enterprise-authorized AI capabilities within the work environment to
accelerate incident triage, troubleshooting, and post-incident analysis,
validating outputs and handling operational data according to sensitivity and
security requirements, including developing and supporting AI/ML solutions
for incident resolution
* Implements infrastructure, configuration, and network as code for the
applications and platforms in your remit
* Collaborates with technical experts, key stakeholders, and team members to
resolve complex problems, coordinate incident management coverage, and
proactively address issues using service level indicators and objectives
before they impact customers
* Applies enterprise-authorized AI capabilities within the work environment to
identify patterns in operational signals that indicate reliability risk or
recurring toil, prioritizing reuse-first improvements tied to SLO outcomes,
and supporting intelligent automation for troubleshooting
* Familiar with availability, reliability, scalability, and solutions in their
applications and works with partners to improve these outcomes iteratively,
including participation in root cause analysis and implementing production
changes
* Proactively recognizes road blocks and identifies improvements to solve
business problems, including exploring new technologies where appropriate
- Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and
3+ years applied experience (NAMR/APAC – India/ LATAM/ Hong Kong)
* Proficient in site reliability culture and principles and familiarity with
how to implement site reliability within an application or platform,
including strong understanding of SLI/SLO/SLA and error budgets
* Proficient in at least one programming language such as Python, Java/Spring
Boot, and .Net, including Python or PySpark for AI/ML modeling and automation
to reduce operational toil by building tools for repeated tasks
* Working knowledge of using enterprise-authorized AI capabilities within the
work environment to support SRE workflows with strong validation habits and
awareness of data sensitivity, including developing AI/ML solutions for
troubleshooting and incident resolution
* Ability to validate AI-assisted operational recommendations before applying
changes, escalating when uncertain and following data sensitivity
requirements, while ensuring compliance with risk controls and company-wide
standards
* Proficient knowledge of software applications and technical processes within
a given technical discipline (e.g., Cloud, AI, Android, etc.), including
hands-on experience in system design, resiliency, testing, operational
stability, and disaster recovery
* Experience in observability such as white and black box monitoring, service
level objective alerting, and telemetry collection using tools such as
Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
* Experience with continuous integration and continuous delivery tooling, along
with experience running production incident calls and managing incident
resolution in collaboration with cross-functional teams
* Familiarity with container and container orchestration and troubleshooting
common networking technologies and issues, along with ability to work
collaboratively in teams and build meaningful relationships to achieve common
goals
Preferred qualifications, capabilities, and skills
* 4+ years in an SRE or production support role with AWS Cloud, Databricks,
Snowflake or similar Technologies.
* AWS and Databricks certifications.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As
such, an employment offer for this position is contingent on JPMorganChase’s
review of criminal conviction history, including pretrial diversions or program
entries
JPMorganChase, one of the oldest financial institutions, offers innovative
financial solutions to millions of consumers, small businesses and many of the
world’s most prominent corporate, institutional and government clients under the
J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
a leader in investment banking, consumer and small business banking, commercial
banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined
based on the role, experience, skill set and location. Those in eligible roles
may receive commission-based pay and/or discretionary incentive compensation,
paid in the form of cash and/or forfeitable equity, awarded in recognition of
individual achievements and contributions. We also offer a range of benefits and
programs to meet employee needs, based on eligibility. These benefits include
comprehensive health care coverage, on-site health and wellness centers, a
retirement savings plan, backup childcare, tuition reimbursement, mental health
support, financial coaching and more. Additional details about total
compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring
to our global workforce are directly linked to our success. We are an equal
opportunity employer and place a high value on diversity and inclusion at our
company. We do not discriminate on the basis of any protected attribute,
including race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status, pregnancy or
disability, or any other basis protected under applicable law. We also make
reasonable accommodations for applicants’ and employees’ religious practices and
beliefs, as well as mental health or physical disability needs. Visit our FAQs
[ for more information about
requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including
Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from
finance and risk to human resources and marketing. Our corporate teams are an
essential part of our company, ensuring that we’re setting our businesses,
clients, customers and employees up for success.
